Head - Fraud and Risk (7+ years)
Bengaluru
Risk /
Full Time /
On-site
About Fam (previously FamPay)
Fam is India's first payments app for everyone above 11. FamApp helps make online and offline payments through UPI and FamCard. We are on a mission to raise a new, financially aware generation, and drive 250 million+ youngest users in India to kickstart their financial journey super early in their life.
Founded in 2019 by IIT Roorkee alumni, Fam is backed by some of the most respected investors around the world like Elevation Capital, Y-Combinator, Peak XV (Sequoia Capital) India, Venture Highway, Global Founder’s Capital and the likes of Kunal Shah, Amrish Rao as angel investors.
About this role:
Watched the 'Jamtara' series? That's what we're talking about.
As a Risk and Fraud Head at Fam, you will work in the banking and payments industry; always on your toes to avoid potential fraudulent activities and deal with them if they occur. As a part of the role, you will be expected to build a team to proactively build preventive measures to avoid any mishaps. You will need to identify and analyze past patterns and make sure that the right systems are in the right place.
You will be our commander of safety and protect us from any potential risks and frauds.
On the Job
- Lead Fam’s Risk & Fraud vertical to secure millions of users and billions of transactions
- Hire, mentor, and scale a best-in-class risk team from the ground up
- Deep-dive into the product to proactively identify risk touchpoints
- Analyze and document fraudulent user journeys and behavior patterns
- Monitor suspicious activity and build risk scoring systems for users and transactions
- Work closely with operations and support teams to flag and address risks
- Collaborate with product and engineering to build a automatic risk detection engine
- Handle transaction disputes, chargebacks, and refunds with banks and partners
- Liaise with cyber cells, LEAs, banking partners, and other stakeholders for dispute resolution
- Ensure strict adherence to RBI guidelines and regulatory compliance at all times
Must-haves (Min. qualifications)
- 7+ years of working experience in Risk & Fraud team at a fintech/ bank
- Worked with a fintech startup in payments space
- Excellent communication, networking and interpersonal skills
- Proficient in Microsoft Excel to handle and analyse large volumes of data
Good to have
- Worked closely with cyber cells, banking partners, and other stakeholders
- Hands on experience with tech/ data science/ artificial intelligence
- Worked with banks or non payments related companies
Why join us?
- We are building for the youngest generation in India and they need most safety
- Collaborate with an amazing team of engineers, product, and operations
- Opportunity to lead and grow in a high-impact leadership role
- If you want to work in a high impact and high ownership role in a tech startup
- Collaborating directly with Sambhav (Co-founder) and Anchit (Founding Team - Head, Product and Design) to shape Fam's product strategy and design direction
Perks That Go Beyond the Paycheck
• Relocation assistance to make your move seamless.
• Free office meals (lunch & dinner).
• Generous leave policy, including birthday leave, period leave, paternity and maternity support, and more.
• Salary advance and loan policies for any financial help.
• Quarterly rewards and recognition programs, and a referral program with great incentives.
• Access the latest gadgets and tools.
• Comprehensive health insurance for you and your family, mental health support.
• Tax benefits with options like food coupons, phone allowances, car/device leasing.
• Retirement perks like PF contribution, leave encashment and gratuity.
Here’s all the tea on FamApp ☕️
FamApp focuses on financial inclusion of the next generation by providing UPI & card payments to everyone above 11 years old. Our flagship Spending Account, FamX, seamlessly integrates UPI and card payments, enabling users to manage, save, and learn about their finances effortlessly.
Revolutionizing Payments and FinTech
FamApp has enabled 10 million+ users to make UPI and card payments across India, removing the inconvenience of carrying cash everywhere. Users get to customise their FamX card with doodles, which lets them add a personal touch to their payments.
Trusted by leading investors
We’re proud to be supported by renowned investors like Elevation Capital, Y-Combinator, Peak XV (formerly Sequoia Capital India), Venture Highway, Global Founder’s Capital, and esteemed angels Kunal Shah and Amrish Rao.
Join Our Dynamic Team
At Fam, our people-first approach is reflected in our generous leave policies, flexible work schedules, comprehensive health benefits, and free mental health sessions. We don’t mean to brag, but we promise you’ll be surrounded by some of the most fun, talented and passionate people in the startup space.
Want to see what makes life at Fam so awesome? Check out our shenanigans at @lifeatfam 😛
