Customer Success - Video KYC

Support & Operations /
Fulltime- Office /
About FamPay
FamPay is building India’s first neo-bank exclusively teens. FamPay helps teens make their own online and offline payments through UPI, FamPay App and FamCard. Our aim is to make banking cool for teens and to help them learn the value of money, savings and spending wisely. We are on a mission to raise a new, financially aware generation, and drive 250 Million+ Indian teenagers to kickstart their financial journey super early in their life.

Founded in 2019 by IIT Roorkee alumni, FamPay is backed by some of the most respected investors around the world like Elevation Capital, Y-Combinator, Sequoia Capital India, Venture Highway, Global Founder’s Capital and the likes of Kunal Shah, Amrish Rao as angels.

On the Job

    • Conduct remote KYC (Know Your Customer) verifications of customers via video call.
    • Ensure that all KYC procedures are followed as per the regulatory guidelines.
    • Gather and verify customer information, including personal and financial information, by asking appropriate questions.
    • Review customer documents to ensure they are valid and genuine.
    • Accurately input customer information into relevant databases and systems.
    • Handle customer queries and provide guidance on the video KYC process.
    • Maintain accurate records and document all customer interactions.
    • Ensure that all data is kept confidential and secure.
    • Follow up with customers and escalate issues to management when necessary.
    • Stay up-to-date with changes in regulations and processes related to KYC.
    • Note that the specific duties and responsibilities may vary depending on the company and the industry.


    • Good Communication Skills (Hindi / English + Any regional language)
    • Should be fluent in Hindi & any regional language
    • Brownie points if you are open to working in night shifts and/or rotational day shifts
Why should you join us?
Every once in a while, a product comes to life that makes people think, why was this not done earlier? The users love it, the investors dream about the great returns and the team feels the joy and pride every day. We have strong indicators for users & investors, and we are building a team that will have stories to tell all their life.
We believe that a great product is built by a high-quality team that finds purpose and joy in their work, and we also go beyond it to put heavy emphasis on having fun at work as well.

1. Competitive Salary
2. Medical Insurance suiting your needs
3. Access to Mental health professionals
4. Top gadgets to achieve skill level - Bruce Wayne
5. Friendly leaves policy that’ll make your friends jealous

Here’s all the tea on FamApp ☕️
FamApp focuses on financial inclusion of the next generation by providing UPI & card payments. Our Spending Account, FamX, helps everyone save, spend, earn, and learn everything about money - all in one app!

India’s first UPI & numberless card for teens
FamApp currently enables 4 million+ teens to make UPI and card payments across India, removing the inconvenience of carrying cash everywhere they go. They also get to customise their FamX card with doodles, which lets them add a personal touch to their payments.

Trusted by leading investors
We are backed by internationally acclaimed investors including Elevation Capital, Y-Combinator, Sequoia Capital India, Venture Highway, Global Founder’s Capital, and more. We’ve also got the likes of Kunal Shah and Amrish Rao as our angel investors.

Take a peak at Life at Fam
At Fam, we thrive on a people-first culture and craft our policies to echo the same. That’s why we offer a generous leave policy, flexible work schedules, health insurance, free therapy, and so much more! We don’t mean to brag, but we promise you’ll be surrounded by some of the most fun, talented and passionate people in the startup space.

Check out our shenanigans at @lifeatfam 😛