Regulatory Operations Analyst/Manager
New Jersey - Newark /
Fanatics Betting & Gaming – Operations /
Salaried
/ Hybrid
Company Overview
Fanatics is building a leading global digital sports platform. The company ignites the passions of global sports fans and maximizes the presence and reach for hundreds of sports partners globally by offering innovative products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans, a global partner network with over 900 sports properties, including major national and international professional sports leagues, teams, players associations, athletes, celebrities, colleges, and college conferences, and over 2,000 retail locations, including its Lids retail business stores.
As a market leader with more than 18,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.
The base salary range for this role is $115,000 per year - $189,000 per year, depending on job-related knowledge, skills, and experience. This role is eligible for the Fanatics Betting and Gaming annual bonus program and an equity award.
In addition to the base, bonus, and equity, full-time employees are eligible for Medical, Dental, Vision, 401K, paid time off and other benefits like GymPass, Pet Insurance, Family Care Benefits, Free Shipt deliveries, and more. We’ll also give you $500 to set up your home office!
Location: NJ
For information about our benefits, please visit https://benefitsatfanatics.com/
Responsibilities
- Manage a team of associates managing customer communications and accounts for compliance focused issues including but not limited to KYC, Responsible Gaming, and more.
- Analyze trends and make recommendations for compliance adherent processes.
- Assist in the creation of reference and training material and updating existing material as state regulations evolve and change.
- Partner with Reg Ops Senior Manager to manage Responsible Gaming reviews, processes, and reporting.
- Partner with cross-functional teams to ensure Operational processes and tools are optimized to meet state regulatory requirements.
- Work closely with Reg Ops Senior Manager to make recommendations and implement ongoing optimization of processes and procedures for the Operations team.
- Ensure each agent is efficiently reviewing account activity and assisting with customer inquiries to help ensure regulatory compliance.
- Analyze reports and data to ensure regulatory compliance is monitored and maintained daily.
- Recruit, interview, and hire new regulatory operations agents.
- Train agents on policies and procedures and continue to coach and support them by evaluating performance on a regular basis.
- Evaluate and stay up to date on industry best practices and regulations
Skills and Qualifications
- 3+ years' experience in a compliance, fraud, or risk related role.
- 2+ years' experience leading an operations team within the online gaming or casino environment.
- 3+ years' experience in call center operations preferred.
- Experience in online Poker, online Casino, online Sportsbook, and all platform variants preferred.
- Experience and proficiency with Salesforce
- Experience and proficiency with verification providers such as LexisNexis.
- Ability to work nights and weekendsAbility to become licensed and maintain licensing in multiple state jurisdictions.
- Demonstrable track record of effective leadership of large, and culturally diverse teams in a fast-paced, technology-driven environment.
- Knowledge of, and experience using, proprietary online gaming Fraud, Payments, Gaming and Sportsbook tools, systems, and reports preferred.
- An entrepreneurial spirit and are excited by the challenges that come along with building a disruptive and dynamic business.
- Exceptional communication skills both written and verbal.
- Ability to articulate business performance, key strategies, and regular updates into Microsoft applications (Word, Excel, and Outlook) that tell a powerful story.
- Rigorous attention to detail and highly organized, but able to operate with ease at all levels (from strategy to execution).
- Collaborative, while firm on goals and driving the extended team toward actions (and deadlines) to achieve them.
- Strong analytical skills looking broadly across the organization, with the ability to summarize large amounts of data from various inputs.
- Strategic thinker with proven ability to operationalize the strategy.
- Proven ability to execute with urgency and pragmatism in the current environment.
- High curiosity – proactively seeking to learn more and ‘connect the dots’ for better solutions and world class customer experience.
- Bachelor’s/University degree or equivalent experience
- Open to regular travel to gaming events, content suppliers and other Fanatics offices for various offsite and team meetings
Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics or Fanatics Brand email address (this includes @betfanatics.com). For added security, where possible, apply through our company website at www.fanaticsinc.com/careers
Tryouts are open at Fanatics! Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now.
Fanatics is committed to responsible planning and purchasing (RPP) practices, working with its business partners across its global and multi-layered supply chain, to ensure that planning, sourcing, and purchasing decisions, along with other supporting processes, do not impede or conflict with the fulfillment of Fanatics’ fair labor practices.
NOTICE TO CALIFORNIA RESIDENTS/APPLICANTS: In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or other types of positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. For additional information on how we collect and use personal information in connection with your job application, review our Candidate Privacy Policy-CA
