Production Support Analyst II

India, Hyderabad /
Technology /
Company Overview

Fanatics is the global leader in licensed sports merchandise and changing the way fans purchase their favorite team apparel and jerseys. Through an innovative, tech-infused approach to making and selling fan gear in today's on-demand culture, Fanatics operates more than 300 online and offline stores, including the e-commerce business for all major professional sports leagues (NFL, MLB, NBA, NHL, NASCAR, MLS, PGA), major media brands (NBC Sports, CBS Sports, FOX Sports) and more than 200 collegiate and professional team properties, which include several of the biggest global soccer clubs (Manchester United, Real Madrid, Chelsea, Manchester City). Fanatics offers the largest collection of timeless and timely merchandise whether shopping online, on your phone, in stores, in stadiums or on-site at the world's biggest sporting events.

About the Team

Fanatics is first and foremost a technology company. We are powered by cutting-edge tech created by our small agile teams using the latest tools and technologies under our highly analytical, forward thinking, and open-minded leadership. As the global leader in licensed sports merchandise, we challenge ourselves by improving our new fully responsive NodeJS cloud commerce platform, Elasticsearch engine, and deep data science capabilities while building the best-in-class retail manufacturing and supply chain technologies. Our tech teams work together to revolutionize data science and engineering initiatives, provide highly scalable real-time and streaming platforms, and create secure e-commerce and in-stadium fan experience products. Our own e-commerce platform transacts in over 190 countries, 17 languages, and 14 currencies. Our motto is “#GSD”—get stuff done—and we do just that. If you want to be at the nexus of sports, commerce, and technology, come be a part of our industry-leading team here at Fanatics Tech.

Fanatics has an immediate need for a team member to join our Information Technology L1.5 production support team. This is a full-time opportunity to be part of a very exciting team. You will be supporting our Information Technology production support environment that runs on the latest technologies, platforms and tools.

Duties and Responsibilities

Manage the Information Technology L1.5 production support tasks and activities as per laid down guidelines
Monitor the system/applications/programs and ensure they are running as expected
Perform health checks as required
In case of any issues/errors/exceptions, take appropriate actions as mentioned in the Standard Operating Procedures
Prepare and share reports to stakeholders as per requirement
Support the engagement 24*7. Implies, you will be required to work in either morning, afternoon or night shifts on rotation basis. You will also be required to work on weekends and holidays on rotation basis.
Helping with documentation
Other duties as needed or required

Supervisory Responsibilities

Perform the role of a shift lead
Ensure activities in the shift are completed within SLA
Ensure proper takeover and handover of activities across shifts
Handhold junior team members
Articulates and drives discussions within the shift for problems and possible solutions
Other duties as needed or required

Education and Experience Requirements

Education: Bachelor’s degree is a must, Master’s degree is nice to have, preferably in Computer Applications
Excellent verbal, written and interpersonal skills
Quick learner and a good team player with a positive attitude towards work
Proactively takes ownership of tasks
Showcase flexibility at work
Able to understand and follow verbal and written instructions with minimal/no supervision

Tryouts are open at Fanatics! Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now.

Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud.  Fanatics never seeks payment from job applicants.  Fanatics recruiters will only reach out to applicants from an or email address.  For added security, where possible, apply through our company website at