Salesforce Solutions & Implementations Specialist

Florida - Jacksonville /
Digital Marketing /
Company Overview

Fanatics is the global leader in licensed sports merchandise and changing the way fans purchase their favorite team apparel and jerseys. Through an innovative, tech-infused approach to making and selling fan gear in today's on-demand culture, Fanatics operates more than 300 online and offline stores, including the e-commerce business for all major professional sports leagues (NFL, MLB, NBA, NHL, NASCAR, MLS, PGA), major media brands (NBC Sports, CBS Sports, FOX Sports) and more than 200 collegiate and professional team properties, which include several of the biggest global soccer clubs (Manchester United, Real Madrid, Chelsea, Manchester City). Fanatics offers the largest collection of timeless and timely merchandise whether shopping online, on your phone, in stores, in stadiums or on-site at the world's biggest sporting events.

About the Team

Join our world class digital marketing team at Fanatics! Our team uses detailed measurements to execute and optimize our digital marketing and advertising strategies. The team is a significant growth driver for the company and is proud to push the envelope through innovations using a test and learn approach. To scale at a global level, the team utilizes best in class technology, machine learnings, and deep analytics to identify and push growth opportunities from our investments. The team also ensures that our customers have not only relevant, but the best experiences through data personalization.

The Fantelligence Solutions & Implmentations Specialist will be responsible for bringing Fantelligence project implementations to life by working closely with internal and external stakeholders, driving the continued design, architecture, and implementation of FanTelligence. The Specialist will own the core Salesforce CRM architecture and integrations with additional Salesforce Products working closely with business stakeholders to define Fantelligence roadmap. The ideal candidate will have experience implementing Salesforce core CRM and additionally experience with other products in the Salesforce Ecosystem (Including Social Studio, Datorama, Einstein Analytics, Marketing Cloud, Heroku, Communities etc...). Additionally the role will support Fanatics’ core CRM teams developing business requirements as needed. This role will be at the forefront of Fantelligence which is a transformative initiative for Fanatics, empowering both internal users across the global enterprise and external customers to see an interact with data in a revolutionary way.

Built on Fanatics’ world class e-commerce infrastructure, Fantelligence is the leading master data management and customer analytics platform in the sports industry, designed to empower teams, universities, brands, and agencies to enhance their view of customers to expand relationships and drive new revenues. Powered by Salesforce, Fantelligence sits alongside Fanatics core data platforms and will also serve as an internal consumer insight platform, enabling business units across Fanatics to gain a deeper insight on customer behavior and trends to better inform and drive strategic improvement marketing, merchandising, manufacturing, in-venue retail efforts, and more.

Responsibilities Include
Change management (Training, documentation, user acceptance testing)
release management (Sandbox management and deployments)
Workstream and project management for Salesforce development
Design, develop, test, document, and deploy high quality business solutions on the SF Lightning platform based on industry best practices as well as business needs

BS degree in technical related field: Computer Science or Engineering discipline or Buiness preferred.
3+ years prior experience designing and implementing Salesforce in an enterprise environment
Prior project management experience in an agile development environment
Salesforce Administrator certification required

Preferred Qualifications
Platform App Builder or Platform Developer I Certifications
Previous CI/CD experience (Bitbucket pipelines, Jenkins, etc...)
Previous experience working in a SCRUM or agile environment
Previous experience leveraging agile applications (Jira, Microsoft DevOps)
Tryouts are open at Fanatics! Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now.

Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud.  Fanatics never seeks payment from job applicants.  Fanatics recruiters will only reach out to applicants from an or email address.  For added security, where possible, apply through our company website at

NOTICE TO CALIFORNIA RESIDENTS/APPLICANTS: In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information.  We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future contract positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.