Retail Services Professional
Florida - Tampa
Fanatics Commerce – Fanatics Brands - Sales & Retail Services /
Hourly /
On-site
Company Overview
Fanatics is building a leading global digital sports platform. The company ignites the passions of global sports fans and maximizes the presence and reach for hundreds of sports partners globally by offering innovative products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans, a global partner network with over 900 sports properties, including major national and international professional sports leagues, teams, players associations, athletes, celebrities, colleges, and college conferences, and over 2,000 retail locations, including its Lids retail business stores.
As a market leader with more than 18,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.
This role is a high value-added business partner to Sales, Sales Operations and Order Fulfillment functions within Fanatics. In this role, the Retail Services Professional will facilitate revenue potential by providing efficient order management processes, system expertise and valuable order bank information for our Retail Accounts. This individual will work cross functionally to bridge the gap and understanding between Sales and Order Fulfillment, ultimately translating information into actionable data for Sales and our Retail Accounts. They will effectively communicate and collaborate with the Sales team and Retail Buyers to manage the order book life cycle – order entry, order status & tracking, and problem-solving delayed orders to ensure we ship in full and on time. This position will provide essential reporting to all levels of Sales, including senior leadership.
What you will be doing...
- Daily order bank management for designated Retail Account(s) to ensure accurate and timely shipments.
- Critical partner to Sales and Order Fulfillment to determine right action plan for Fanatics and our Retail accounts regarding their orders and shipments to drive and achieve revenue plans, as well as elevate the service Fanatics provides.
- Managing booking deadline order entry and confirmation process, including validation that all expected demand has been entered, and work with Sales to ensure pricing is accurate and that launch dates and requested ship dates are aligned.
- Processing sales orders via manually or electronically (EDI) and confirm all orders received accurately / troubleshoot any issues.
- Maintaining working knowledge of all internal systems to run internal reporting via BI and FMS.
- Analyzing reporting data to provide order status to the Sales team and Retail Buyers, as well as actively root cause and problem solve on any delivery or system related issues.
- Maintaining vendor compliance to include item setup, vendor applied services, ticketing, special order process, etc.
- Responding to internal and external inquiries regarding orders, shipments, products, vendor applied requirements and pricing.
- Strong understanding of the entire order lifecycle (program launch thru shipment).
- Management of special projects and other duties as assigned.
What you will bring...
- 2+ years of related Account Service and/or Sales Analysis experience
- Professional written and oral communication displaying a courteous manner and desire to assist the customer and internal departments.
- Must be proficient in Microsoft Excel and PowerPoint
- Knowledge and experience with FMS and BI or Order Management is a strong asset.
- Must be results-driven achiever who is detail orientated, able to prioritize tasks and work with multiple deadlines.
- Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations.
- Strong written and verbal communication – clear, informative, professional & effective.
- Ability to multitask and thrive in a fast-paced environment.
- Meets deadlines with internal and external partners.
- Strong interpersonal skills with an ability to develop rapport and relationships with all levels of organization internally and externally and actively participates in meetings.
- Positive and motivated, self-starter who takes initiative with minimal supervision. participates in meetings.
Tryouts are open at Fanatics! Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now.
Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics or Fanatics Brand email address. For added security, where possible, apply through our company website at www.fanaticsinc.com/careers
Fanatics is committed to responsible planning and purchasing (RPP) practices, working with its business partners across its global and multi-layered supply chain, to ensure that planning, sourcing, and purchasing decisions, along with other supporting processes, do not impede or conflict with the fulfillment of Fanatics’ fair labor practices.
NOTICE TO CALIFORNIA RESIDENTS/APPLICANTS: In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future contract positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. For additional information on how we collect and use personal information in connection with your job application, review our Candidate Privacy Policy-CA
