Retail Lead - New Jersey Devils

New Jersey - Newark
Retail & In-Venue
Company Overview

Fanatics is the global leader in licensed sports merchandise and changing the way fans purchase their favorite team apparel and jerseys. Through an innovative, tech-infused approach to making and selling fan gear in today's on-demand culture, Fanatics operates more than 300 online and offline stores, including the e-commerce business for all major professional sports leagues (NFL, MLB, NBA, NHL, NASCAR, MLS, PGA), major media brands (NBC Sports, CBS Sports, FOX Sports) and more than 200 collegiate and professional team properties, which include several of the biggest global soccer clubs (Manchester United, Real Madrid, Chelsea, Manchester City). Fanatics offers the largest collection of timeless and timely merchandise whether shopping online, on your phone, in stores, in stadiums or on-site at the world's biggest sporting events.

About the Team

Our global Fanatics Retail, In-Venue, and Special Events business spans North America, Europe and Asia supporting the NBA, NHL, NFL, MLB, MLS, NCAA, Ryder Cup, UEFA, leading European Football Clubs and Special Sporting Events globally. Our teams create a seamless shopping experience whether you're at home, at a game, or attending one of the world's biggest sporting events with online, mobile, and physical retail stores including flagship stores such as the NBA and NHL retail stores in New York City, professional sports stadium stores, college team stores, and live events such as the Kentucky Derby and golf’s Ryder Cup. Each store or event is designed with a tech-infused retail approach and our omni-channel operation enabling us to react in near real-time to capture all of the great moments in sports to ensure that product is available to fans in the heat of the moment. 

The Retail Lead plays a critical role in the store and/or venue assisting the Management Team with creating the ultimate game day and shopping experience for our fans by leading the front line selling effort. The Retail Lead will drive results through effective communication and team building.
This position could be full or part-time depending on the specific needs of the property and will work a rotating, schedule including days, nights, and rotating weekends.

General Duties and Responsibilities:
- Drive sales results by executing the sales/operations plans
- Support back of house operations; maintain stockroom organization
-  Utilize business metrics in decision making, including but not limited to; revenue targets, per cap and UPT
-  Communicate expectations for assignments and projects to employees under your supervision
-  Provide training and assistance to new employees as required
-  Provide feedback to associates based on observed job performance, fan comments and knowledge of the work environment
Education, Experience and Requirements:
-  High School graduate or equivalent
-  Minimum one year working in retail or sales preferred
-  Ability to work independently and responsibly in a fast-paced environment
-  Availability to work extended hours on game days and during events
-  Foreign language skills are a plus
Job Knowledge, Skills and Abilities:
-  Possess a fun, outgoing, confident, professional demeanor
-  Prior leadership or management experience preferred
-  Ability to work well with all levels of management, build partnerships and direct team
- Ability to anticipate and solve problems, act decisively and persist in the face of obstacles
-  Ability to represent Fanatics/League/Team Values and standards
-  Able to balance and prioritize multiple projects while remaining calm under pressure
-  Available to work varied shifts including; weekend, closing and holiday shifts
-  Strong verbal and written communication skills
-  Ability to complete two step network duo verification for the rare instance where required to do so
Physical Demands:
-  Regularly required to sit stand, reach, bend and move about the facility as needed
-  Must be able to lift and carry up to 30 lbs.
-  Game Day scheduling may have exposure to various weather elements (rainy, windy, cold, high temperatures, etc.) if assigned location is outside of the shop

Tryouts are open at Fanatics! Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now.
Tryouts are open at Fanatics! Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now.

NOTICE TO CALIFORNIA RESIDENTS/APPLICANTS: In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information.  We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future contract positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.