B2B Operations Optimization
Porto
Farfetch - Operations – Partner Success /
Full-time /
Hybrid
Farfetch is a leading global marketplace for the luxury fashion industry. The Farfetch Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,400 of the world’s best brands, boutiques, and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace.
OPERATIONS
We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.
PORTO
Our office is near Porto, in the north of Portugal, and is located in a vibrant business hub. It offers a dynamic and welcoming environment where our employees can connect and network with a large community of tech professionals.
ROLE
We are looking for a highly motivated individual with exceptional problem-solving skills, strong attention to detail, and a passion for learning. In this role, you’ll play a key part in maximizing our online catalogue by identifying gaps, streamlining processes, and driving data-informed decisions. You’ll work closely with cross-functional teams to ensure our catalogue is as comprehensive, accurate, and efficient as possible.
WHAT YOU'LL DO
- Deeply understand catalogue processes and systems to identify inefficiencies, bottlenecks, and gaps
- Use data-driven insights to diagnose issues and develop structured, practical solutions that enhance catalogue efficiency and completeness
- Collaborate with internal stakeholders across Commercial, Product, Integrations, Operations, and Analytics to align on priorities and execute improvements
- Manage stakeholders to ensure accountability and follow-through on key actions
- Clearly communicate findings and recommendations to both technical and non-technical audiences
- Support continuous improvement initiatives and contribute to strategic decision-making that strengthens our catalogue growth.
WHO YOU ARE
- A strong analytical thinker with excellent problem-solving skills and attention to detail
- 5+ years of experience in operations, analytics, or a related field, preferably in a fast-paced environment
- Comfortable working with data to uncover insights and inform recommendations
- Strong stakeholder management and communication skills; able to influence and drive outcomes across teams
- Curious and eager to learn, with the ability to quickly grasp complex systems and processes
- A structured, proactive, and results-oriented mindset
REWARDS & BENEFITS
- Health insurance for the whole family, flexible working environment and well-being support and tools
- Extra days off, sabbatical program and days for you to give back for the community
- Training opportunities and free access to Udemy
- Flexible benefits program
EQUAL OPPORTUNITIES STATEMENT
- FARFETCH is committed to being an inclusive workplace where diversity in all its forms is celebrated. We make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law, physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other classification protected by applicable federal, state or local laws or ordinances. If you require special accommodation, please let us know.
SCAM DISCLAIMER
- It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.
This is a unique opportunity to have a direct impact on our growth by ensuring customers have access to as much of our catalogue online as possible. You’ll work in a dynamic environment with smart, collaborative colleagues and plenty of room to grow your skills and career.
