Business Analyst - Partner Data

PT Porto, Portugal
Farfetch - Operations – Partner Service /
Full-time /
Hybrid
FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers. 
We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.

OPERATIONS
We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.

PORTO
Our Porto office is located in Portugal's vibrant second city, known for its history and its creative yet cosy environment. You can have an informal meeting in the treehouse or play the piano during your lunch break!

THE ROLE
Reporting to the Partner Data Manager, you will be responsible for Reporting and data analysis to support the global structure of Partner Support and Success.

WHAT YOU'LL DO

    • You'll create dashboards and reports, adding analytical quality and experience;
    • You'll help create new metrics / datapoints to evolve the way we look to all Order & Service performance;
    • You'll monitor and control performance metrics, working with the team management to anticipate potential impacts and risks, monitoring any target deviations;
    • You'll perform root-cause analysis to support business and workforce needs;
    • You’ll explore and develop new models and data-driven solutions that improve process and data sharing automations.

WHO YOU ARE

    • You're experienced in Data Analysis in a multi-channel service environment;
    • You have experience in data visualization tools - Tableau and Looker;
    • You're comfortable with SQL and Python;
    • You're keen on documenting your work;
    • You're able to tell a story and have your presentation work only as a support.

REWARDS & BENEFITS

    • Health insurance for the whole family, flexible working environment and well-being support and tools
    • Extra days off, sabbatical program and days for you to give back for the community
    • Training opportunities and free access to Udemy
    • Flexible benefits program

EQUAL OPPORTUNITIES STATEMENT

    • FARFETCH is committed to being an inclusive workplace where diversity in all its forms is celebrated. We make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law, physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other classification protected by applicable federal, state or local laws or ordinances. If you require special accommodation, please let us know.