Account Manager
Porto
Farfetch - Commercial – Account Management /
Permanent /
Hybrid
Farfetch is a leading global marketplace for the luxury fashion industry, connecting customers in over 190 countries with items from more than 50 countries and over 1,400 of the world’s best brands and charming boutiques from around the world. Farfetch opens a world of luxury for endless expressions of style, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace.
COMMERCIAL
The Commercial team drives our strategic partnerships with the world's leading brands and boutiques to source the best selection and optimise sales channels for our partners. Their work offers our customers access to incredible products and the most extensive selection of luxury for endless style.
PORTO
Our office is near Porto, in the north of Portugal, and is located in a vibrant business hub. It offers a dynamic and welcoming environment where our employees can connect and network with a large community of tech professionals.
THE ROLE
For our small and medium business partners program, we are seeking a person who will be in the role of improving, supporting and expanding the online performance and sales of our wholesale boutique partners worldwide. You will establish trusting bonds with boutiques at every level while collaborating with the larger commercial team and other Farfetch team members worldwide to make sure boutiques are actively involved in achieving business objectives.
WHAT YOU'LL DO
- Manage small and medium business boutiques through strategic planning and tactics, general outbounds, turning knowledge into focused actions;
- Engage and maintain the boutique’s active participation in the partnership with Farfetch and generate profitable results;
- Review monthly boutique performance and Farfetch profitability;
- Conduct regular business reviews internally and with boutiques;
- Onboard new boutiques commercially and supervise the operational setup and implementation through Partner Services team, ensuring boutique is online with right stock quality/quantity in a short time frame;
- Ensure excellent service & follow up is given to both partners and final customers, working closely with Partner Services team and other teams, to drive all service KPIs and ensure business needs are met.
WHO YOU ARE
- Commercial experience ideally from a retail, brand or wholesale environment – fashion and luxury contact is a plus;
- Able to easily build relationships with the different players of the business;
- Well organized and proactive, with the ability to handle multiple tasks at a fast pace;
- Fluent in both written and verbal in at least two languages, English being mandatory, French and Spanish are a plus.
REWARDS & BENEFITS
- Health insurance for the whole family, flexible working environment and well-being support and tools
- Extra days off, sabbatical program and days for you to give back for the community
- Training opportunities and free access to Udemy
- Flexible benefits program
EQUAL OPPORTUNITIES STATEMENT & SCAM DISCLAIMER
- EQUAL OPPORTUNITIES STATEMENT- Farfetch is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law.
- SCAM DISCLAIMER- It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.
