Loss Prevention Officer

UK London, United Kingdom, Browns Retail
Browns - Retail – Retail /
Permanent /
Browns Fashion
Disruptive, unexpected and revolutionary in our own way... Browns changed the course of retail and fashion history forever when it opened in 1970. Born in London but celebrated globally, we're the one-stop shop for the best luxury fashion including established designers and emerging talent; renowned for our influence in fashion and style, and our innovative approach to retail and high-level service. Powered by Farfetch, we continue to disrupt the retail landscape to deliver a global luxury shopping experience of the future, championing creativity and originality. Our people are at the heart of everything we do. Together we are here to make a difference and to spread kindness. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone.

We're a collaborative and creative team, utilising our expertise and passion in product and styling combined with state of the art technology, to deliver a truly unique and personalised shopping experiences for our clients, both in store and online.

Our flagship boutique is located on Brook Street in the heart of Mayfair, and comprises four stunning levels of architectural delight, a unique edit of luxury fashion, and allows for an immersive customer experience connected at all touchpoints.

The Role
The Loss Prevention Officer’s role at Browns is to ensure the Safety and Security of all Company assets, property, employees, and clients in the store.


    • Provides a high standard of Security, Loss Prevention, Safety, and Security within the store.
    • The position will necessitate full flexibility around shifts
    • Understands the business to ensure that the service provision reflects the business needs and continually strives to enhance services
    • Carries out Security, Loss Prevention duties including thorough patrols of the building, Front Entrance vigilance, overseeing delivery duties, Store access control, and Control Room duties to minimise the risks to such a high-profile Store
    • Has excellent personal presentation and conforms to the uniform standard
    • Sound understanding of the Health and Safety policy, site evacuation, and disaster management process (including incident management, reporting, and escalation for serious incidents) and an ability to support line management as and when required
    • Operates Access Control ensuring an efficient service is provided to all external partners, personnel, and contractors
    • Investigate all Security, Loss Prevention related matters following the approved investigation process and the correct procedures for securing and gathering evidence
    • Completes any other Security, Loss Prevention tasks as and when required for the needs of the business
    • Always deliver an effective visual shop floor deterrent, carrying out checks on high-risk areas, and identifying and dealing with potential safety/security incidents in line with Company Procedure
    • To ensure staff searches are carried out in line with Company procedures
    • The role will require you to professionally handle external theft cases, always following Company policy and procedures
    • Complete clear and thorough reports and updates in a timely manner for any risks identified and / or actual incidents following process. 
    • Carry out some manual handling relative to security (i.e. remove / replace security bars on windows pre and post opening / closing).


    • Holds valid S.I.A licence (Security Industry Authority) licence
    • First Aid at work qualification, ideal but not necessary as we can provide          
    • Minimum of 2 years of Loss prevention experience working in the control room, front entrance, and luxury environment preferred
    • Computer literate with the ability to use Microsoft Outlook, word, and Excel.
    • Clear and concise communicator with the ability to influence 
    • Ability to demonstrate a high level of confidentiality
    • An understanding of physical security equipment
    • Proactive at problem-solving
    • Assertive and decisive
    • Excellent presentation together with strong interpersonal skills
    • Excellent team player and passionate about service and Company values
    • Confident and dynamic with a customer focussed "Can Do" attitude
    • Work with high integrity, holding themselves to the highest standard/leading by example
    • Good time management and ability to work under pressure
The Loss Prevention Officer’s role at Browns is to ensure the Safety and Security of all Company assets, property, employees, and clients in the store.