LangOps Coordinator
Porto
Farfetch - Creative Operations – Content /
Fixed-term /
Hybrid
Farfetch is a leading global marketplace for the luxury fashion industry. The Farfetch Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,400 of the world’s best brands, boutiques, and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace.
CREATIVE OPERATIONS
We're a creative team, building copy, data and visual assets for all our channels. We are dedicated to providing gold standard imagery, content and production services for our partners and creating an engaging on-site experience for our customers.
PORTO
Our office is near Porto, in the north of Portugal, and is located in a vibrant business hub. It offers a dynamic and welcoming environment where our employees can connect and network with a large community of tech professionals.
THE ROLE
Sitting within the Operations Planning team, you will be coordinating localisation projects across the business. You will be responsible for the end-to-end project coordination of the localisation cycle for user experience and customer service content, product catalogue, newsletters, training materials and general content solutions across the business. Particular focus will be on the mapping and documentation of existing content.
WHAT YOU'LL DO
- You will be responsible for setting up, briefing, allocating and delivering complex localisation tasks through our different translation and production tools to our internal and external translation teams.
- You will be responsible for collecting all the necessary information to ensure the successful completion of all translation tasks and liaise with other teams in the organisation to ensure smooth production of translation materials.
- You will be required to export, import and validate assets, prepare files in different Microsoft Office formats and support with their content upload into the content production tools.
- You will build projects on our Translation Management System, analyse content, allocate and see projects end-to-end.
- You will support the Localisation Leads in their planning and communication with stakeholders and will suggest improvement for our initiatives, whether that is for internal or external tools and processes
- You will provide support and direction on the quality management of all projects
- You will manage all administrational tasks such as monthly reporting on completed projects and content volumes
- You will act as an ambassador for the Localisation Services team, supporting the implementation of excellent localisation practices across the business.
WHO YOU ARE
- You are a linguist at heart, someone who lives and breathes language
- You are a translation specialist with proven experience of coordinating complex projects (with problem/solution ambiguity)
- You have proven and up to date knowledge of translation memory, machine translation and translation management workflows/software
- You have excellent organisational skills, you are intuitive and highly solution-oriented
- You have exceptional people and communication skills.
