Account Manager
US New York, New York, United States
Farfetch - Commercial – Account Management /
Permanent /
Hybrid
Farfetch is a leading global marketplace for the luxury fashion industry, connecting customers in over 190 countries with items from more than 50 countries and over 1,400 of the world’s best brands and charming boutiques from around the world. Farfetch opens a world of luxury for endless expressions of style, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace.
COMMERCIAL
The Commercial team drives our strategic partnerships with the world's leading brands and boutiques to source the best selection and optimise sales channels for our partners. Their work offers our customers access to incredible products and the most extensive selection of luxury for endless style.
NEW YORK
Our New York office is located in Midtown near the iconic Bryant Park and the historic Grand Central Terminal, New York's best-connected office neighbourhood. The beautifully designed office has 360 views and tall windows to bring the outside in. The office is open with plenty of rooms and booths to take a private call, have time to relax, work in private, or have a large collaborative meeting.
THE ROLE
This role is responsible for managing, optimizing and growing the sales and operational performance of our North American boutique partnerships. You will build strong relationships with boutiques at all levels, working with the wider commercial team and other Farfetch team members ensuring boutiques are actively engaged to drive business results.
WHAT YOU'LL DO
- Manage a group of boutiques through sound business management and strategic planning, turning knowledge into focused action
- Proactively seek, maintain and update knowledge on each boutique’s status, seasonal & future plans to assess full online potential and further growth opportunities
- Unlock selection from partner community through tailored commercial deals, incentives, and operational solutions
- Manage offline/online sales against product deliveries and commercial performance expectations, working closely with merchandising and the wider commercial team
- Negotiate and plan markdowns with boutiques and ensure adherence to promotional activities Review daily/weekly/monthly boutique performance and Farfetch profitability
- Conduct regular business reviews internally and with boutiques
- Work with Business Development and Partner Implementation to onboard new boutiques or location expansions within existing network, ensuring boutique is online with right stock quality/quantity in a short time frame
- Ensure excellent service & follow up is given to both partners and final customers, working closely with Partner Service team, Production, and Operations to drive all service KPIs and ensure business needs are met
WHO YOU ARE
- You have minimum of 4-5 years of Client/Customer relations, Commercial experience (online or offline) ideally from a retail, brand or wholesale fashion environment – fashion and luxury a plus
- You have the ability to easily build relationships with the different players of the business
- You have outstanding skills in sales/negotiation techniques and strong analytical ability
- You are a natural problem-solver who can turn challenges into opportunities
- You are well organized and proactive, with the ability to handle multiple tasks at a fast pace You have an excellent sense of prioritization and timing
- You are at ease with Excel (pivots) and use of data tools to obtain and/or assess analytical information
- You have a BS or BA degree, or equivalent experience required
- You are able to travel 20-25% of the time, both local and domestic
- You are articulate communication both verbal and written
REWARDS & BENEFITS
- Medical, dental, vision, with flexible spending account
- 401K plus company match, PTO and volunteer days
- Wellness, and cell phone reimbursements
- Hybrid working environment- 3 days a week, 2 days from home
NYC WAGE TRANSPARENCY LAW
- The pay range for this position at commencement of employment is expected to be between $70,000 and $80,000 a year; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
- If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
EQUAL OPPORTUNITIES STATEMENT & SCAM DISCLAIMER
- EQUAL OPPORTUNITIES STATEMENT- Farfetch is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law.
- SCAM DISCLAIMER- It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.
