Partner Success Manager

PT Porto, Portugal
Farfetch - Operations – Partner Success /
Hybrid
FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers. 
We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.

OPERATIONS

We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.

PORTO

Our Porto office is located in Portugal's vibrant second city, known for its history and its creative yet cosy environment. You can have an informal meeting in the treehouse or play the piano during your lunch break!

THE ROLE
As a Partner Success Manager, you'll drive marketplace partner success by monitoring performance, identifying trends, and recommending process improvements. You'll master internal and partner operations to provide data-driven enhancements and develop tailored success plans to boost partner growth.

You'll proactively solve partner pain points, prioritize impactful solutions, and leverage automation and technology. Leading projects to improve catalogue management, fulfilment, returns, and inventory, you'll also enhance internal tools and performance metrics. Your efforts will significantly impact partner success and elevate our marketplace ecosystem.

WHAT YOU'LL DO

    • Continuously monitor and challenge performance of all marketplace partners, identify trends and propose changes to Farfetch and partners BAU processes and operating model
    • Develop a deep knowledge of internal and partner operations processes, and provide analytical based recommendations to improve partners operations
    • Develop tailored success actions plans and be able to influence partner adoption and promote partners growth
    • Identify and implement opportunities to proactively act on partners pain points, prioritised by impact and taking into account automation feasibility and/or technological developments where applicable
    • Lead partner-facing projects with a focus on catalogue management, fulfilment, returns and inventory management processes improvement
    • Lead internal projects that impact partners’ journey, tools, performance metrics and incentives system

WHO YOU ARE

    • Strong communication skills, with the ability to clearly and effectively communicate complex ideas verbally and through written presentations
    • A professional with advanced Microsoft Excel skills;
    • Experienced in a B2B environment;
    • Knowledge of logistics, cross-country shipments and warehouses processes
    • Able to lead multiple projects simultaneously and take ownership using data to drive decision-making;
    • Fluent in English (C level);
    • Driven for process optimization, organisation and planning
    • Experienced in and knowledgeable of E-commerce and luxury retail is a plus
    • Used to build and work with data visualisation tools (e.g.: Tableau, Looker) is a plus
    • High-level knowledge of SQL/BigQuery is a plus

REWARDS & BENEFITS

    • Health insurance for the whole family, flexible working environment and well-being support and tools
    • Extra days off, sabbatical program and days for you to give back for the community
    • Training opportunities and free access to Udemy
    • Flexible benefits program

EQUAL OPPORTUNITIES STATEMENT

    • FARFETCH is committed to being an inclusive workplace where diversity in all its forms is celebrated. We make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law, physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other classification protected by applicable federal, state or local laws or ordinances. If you require special accommodation, please let us know.