Automation Business Analyst

PT Porto, Portugal
Farfetch - Operations – WFM and Service Design /
Full-time /
Hybrid
FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.
We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.

OPERATIONS
We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.

PORTO
Our Porto office is located in Portugal's vibrant second city, known for its history and its creative yet cosy environment. From Account Management to Technology and Product, whatever your skills are, you'll find your fit here. You can have an informal meeting in the treehouse or play the piano in your lunch break!


THE ROLE
Reporting to the Automation Governance Lead, you will be the key link between our Business's Automation needs and the capabilities of the Automation Engineering Team, assuring that there is a healthy and top-notch backlog of value-added initiatives to develop at all times.
As an Automation Business Analyst, you will help our business Subject Matter Experts (SME) to identify potential Automation initiatives that can help FARFETCH to deliver even more luxury service to our customers and excel our employees’ expectations.
You will help to design and document those efforts in such a manner that our Automation team can have absolute trust in picking up those requirements without the need to add any further refinement or extra discovery sessions.
After the development stage, you will also help our SME’s and Developers in the testing phase, and finally, you will keep a sharp eye on the potential needs for improvement and/or adjustments on our ever-growing Automation Bot farm.

WHAT YOU'LL DO

    • You'll be in constant contact with our Business teams and the Automation Engineering Team
    • You'll Identify potential opportunities to use Automation to better FARFETCH services, both to our customers and to our employees
    • Help to design and document all Automation initiatives
    • Collaborate in the testing phase of all new Automation
    • Help to maintain and improve our existing Automation
    • Conduct the functional requirement gathering phase

WHO YOU ARE

    • Previous experience in Process improvement, design and/or RPA
    • Someone passionate about Continuous Improvement, Business Processes and Automation
    • Innovative thinker who questions assumptions and develops creative, end-to-end solutions for complex challenges
    • Six Sigma, Design Thinking or Agile knowledge
    • Fluent English, both written and spoken
    • Previous experience or expertise in C# or UiPath is a plus
    • Apps Script and Phyton knowledge is a plus

REWARDS & BENEFITS

    • Health insurance for the whole family, flexible working environment and well-being support and tools
    • Extra days off, sabbatical program and days for you to give back for the community
    • Training opportunities and free access to Udemy
    • Flexible benefits program

EQUAL OPPORTUNITIES STATEMENT

    • FARFETCH is committed to being an inclusive workplace where diversity in all its forms is celebrated. We make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law, physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other classification protected by applicable federal, state or local laws or ordinances. If you require special accommodation, please let us know.