Brand Specialist
US New York, New York, United States
Farfetch - Private Client – Private Client /
Permanent /
Hybrid
FASHION CONCIERGE
Fashion Concierge is the ultimate global luxury sourcing service. Our mission is to elevate the FARFETCH Private Client proposition by providing our clients with access to the most desirable items from across the globe. By leveraging our unrivalled (and ever-growing) luxury supply network through our in house, industry-leading technology we have changed the way global customers shop for luxury.
NEW YORK
Our New York office is located in Midtown near the iconic Bryant Park and the historic Grand Central Terminal, New York's best-connected office neighbourhood. The beautifully designed office has 360 views and tall windows to bring the outside in. The office is open with plenty of rooms and booths to take a private call, have time to relax, work in private, or have a large collaborative meeting.
THE ROLE
Responsible for sourcing anything that cannot be found on the Farfetch marketplace for our Private Clients, our Brand Specialists are the core of the Fashion Concierge service. Whilst this role is based in the United States our team supports our Private Client Stylists globally, and you will be contributing to delivering on our global sales strategy.
We are looking for someone with a strong knowledge of the global luxury landscape and an excellent network within the luxury retail industry. Knowledge of working with high value accessories, Fine Watches or Fine Jewellery is desirable but not essential. You should be able to work to tight deadlines, have strong commercial acumen and a customer-first approach. Past exposure to the world of luxury personal shopping or VIP sales is preferred.
WHAT YOU'LL DO
- Source products through the global Fashion Concierge network in response to ‘pull’ requests received from Farfetch Private Client Stylists, ensuring that all enquiries are handled within our agreed SLAs;
- Support direct to client offers by engaging our network to proactively offer stock through our ‘Discovery’ tool and D2C edits;
- Build and grow professional relationships to build commissioned partnerships with luxury brands and multi-brand retailers. Analyse results to drive growth in your portfolio of core luxury brands;
- Drive internal and external customer engagement with the Fashion Concierge app;
- Support our Private Client Stylists by curating edits of immediately available products to share with their clients;
- Using the relevant systems analysing key data and KPI metrics to understand trade trends & results. Feedback findings & results to the wider Fashion Concierge team and other key stakeholders;
- Contribute to medium- and long-term planning through participation in focus groups, team meetings and other ad-hoc projects as required;
- Work with Private Client Stylists & Managers to identify sales opportunities for key clients, or groups of clients;
- Produce edits and lookbooks to support core brand sales and high value category sales.
WHO YOU ARE
- World class client servicing expertise – a solutions oriented mindset & customer first approach;
- An excellent communicator, confident working closely with senior members of sales teams;
- Results driven and commercially aware;
- A strong understanding of the luxury market and high value client sales, ideally from first-hand experience with a luxury brand or multi-brand, hard luxury or secondary market operator;
- Proactive and self-motivating with strong organisational skills;
- Confident with reading and analysing simple sales reports;Flexible, robust soft skills, resilient and able to deal with complexity within role;
- Confident in building and developing sales decks and lookbooks;
- Keen to learn and develop new skills, working as part of a true disruptor in the luxury industry.
REWARDS & BENEFITS
- Medical, dental, vision, with flexible spending account
- 401K plus company match, PTO and volunteer days
- Wellness, and cell phone reimbursements
- Hybrid Working Model- 3 days a week from office, 2 days from home
NYC WAGE TRANSPARENCY LAW
- The pay range for this position at commencement of employment is expected to be between $55,000 and $65,000 a year; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
- If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
EQUAL OPPORTUNITIES STATEMENT & SCAM DISCLAIMER
- EQUAL OPPORTUNITIES STATEMENT- Farfetch is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law.
- SCAM DISCLAIMER- It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.
