Partner Implementation Manager

PT Porto, Portugal
Farfetch - Operations – Partner Success /
Full-time /
Hybrid
FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers. 
We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.

OPERATIONS

We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.

PORTO

Our Porto office is located in Portugal's vibrant second city, known for its history and its creative yet cosy environment. You can have an informal meeting in the treehouse or play the piano during your lunch break!

THE ROLE

Reporting to the Manager of Partner Implementation, you will manage Partner Implementation Projects, enabling the Partner Lifecycle on the Farfetch Marketplace. This includes Onboardings, Expansions, Solution Upgrades, and Terminations. You will be responsible for assessing, designing, and coordinating the end-to-end implementation, ensuring timely project delivery and partner proficiency. This role is a blend of project management and solutions expertise, where you will serve as a reference for Farfetch B2B Operations and Technology. Extensive collaboration with various internal and external stakeholders is essential to ensure a seamless and successful partner implementation onto the platform.

WHAT YOU'LL DO

    • Lead Partner Implementation Projects:
    • Serve as the primary point of contact for partners throughout the implementation process;
    • You will establish and communicate a clear timeline and progress of the project, making clear all the deliverables, dependencies, milestones, and responsibilities, while ensuring a proactive communication, anticipating roadblocks and escalating to management when needed;
    • Collaborate closely with internal teams such as Business Development, Integrations, Finance, and Creative Operations to ensure smooth and timely implementation delivery;
    • Design partners' end-to-end solutions based on existing capabilities or gather requirements for new capabilities when applicable;
    • Train partners to ensure they can efficiently and autonomously manage tools, processes, and results;
    • Assist partners during integration tests, placing test orders and returns, and coordinating internal and external teams for problem-solving;
    • Be the Farfetch subject matter expert on end-to-end B2B processes such as Catalogue, Fulfilment, Finance and Support, regardless of if processes are done in an integrated or manual way.
    • Lead Marketplace-wide Partner services roll-outs. Be the internal Partner Services Point of Contact to manage tooling and/or integrations roll-outs, coordinating Pilot Partners, developing training material content and training internal teams.
    • Contribute to the continuous development and improvement of the Partner Implementation Service by building and/or reviewing processes and documentation, and continuously improving external training content.

WHO YOU ARE

    • Experienced in managing projects and hands-on execution
    • Skilled communicator with the ability to build and maintain strong relationships, capable of influencing towards action and commitment
    • Detail-oriented and highly organised, capable of managing multiple projects simultaneously
    • Highly curious, you are proficient in assessing technical requirements and designing effective solutions
    • Adept at problem-solving and developing quick mitigation strategies
    • Experienced in training and supporting partners for proficiency and autonomy.
    • Collaborative, working effectively with diverse teams
    • Passionate about efficiency, always seeking better ways to deliver value
    • Committed to quality, ensuring the job is not only done but well done
    • Proficiency in Italian, French, and/or Spanish is a plus

REWARDS & BENEFITS

    • Health insurance for the whole family, flexible working environment and well-being support and tools
    • Extra days off, sabbatical program and days for you to give back for the community
    • Training opportunities and free access to Udemy
    • Flexible benefits program

EQUAL OPPORTUNITIES STATEMENT

    • FARFETCH is committed to being an inclusive workplace where diversity in all its forms is celebrated. We make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law, physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other classification protected by applicable federal, state or local laws or ordinances. If you require special accommodation, please let us know.
You will manage Partner Implementation Projects, enabling the Partner Lifecycle on the Farfetch Marketplace.