Customer Success Manager

Chicago, IL /
Operations – Customer Success /
Full Time
We believe manufacturing is important not only for what it makes, but for what it makes possible for the world. Manufacturers have an important job to do, and it’s our job to provide them with the technology and expertise they need through the entire production process, from discovery and design to manufacturing and fulfillment. 

We're looking for experienced manufacturing project managers to join our Customer Success team. This team is the customer owner in our order to fulfillment phase, taking the handoff from our Sales team when we confirm an order and responsible for ensuring customer satisfaction and on time delivery of orders.

We understand imposter syndrome and the confidence gap are real; please apply if you’d be excited to grow into this role and make it your own. 

About the job:

    • Own the customer relationship after we complete a sale, taking the handoff from our Sales team to successfully project manage and deliver a customer order 
    • Responsible for on-time-delivery and customer satisfaction metrics 
    • Coordinate internal fulfillment and technical resources to ensure projects are delivered on-time, at the right cost 
    • Provide timely updates to customers on order status and proactively identify potential issues and deploy mitigation efforts 

About you:

    • Work experience in engineering product/program/project administration and management
    • While you don’t need to have experience as a designer or engineer, opening CAD to make your away around a model, or opening up a technical drawing to read and interpret it doesn’t scare you 
    • Experience in customer facing roles, with an understanding of what makes customers happy (and not)
    • Are excited about manufacturing and know how to deliver manufacturing projects successfully 
Every day you can expect to work in an inclusive environment that makes excellence possible, where great work and ideas matter more than seniority. We believe in experimenting fearlessly and learning from our failures—quickly. Our leaders have grown successful companies before, and they understand that businesses thrive when capable people have the freedom to solve problems without constraints.

We want you to come to work happy, healthy, and balanced so you can expect excellent benefits:

- Competitive compensation and bonus structure
- Comprehensive health care including dental and vision
- Generous vacation policy as well as a 401K plan 

Fast Radius is proud to be an equal opportunity employer because diverse perspectives make for better products, better processes, and a better company. We encourage applicants from all backgrounds regardless of race, color, religion, sex (including pregnancy), sexual orientation, gender identity/expression, national origin, ethnicity, age, disability, Veteran status, or other protected status.