Grower Support Manager

Yakima, WA
Support – Grower Support
About Fieldin:
Founded in 2013, our fast-growing agtech company recently opened a new office in the Fresno area, and is expanding our team to meet the needs of today’s high-value crop market. Our award-winning Field Intelligence platform helps growers manage and optimize pesticide applications, harvest activities and other critical field operations. Using our proprietary sensors and mobile-friendly software, Fieldin’s technology seamlessly connects tractors, machinery and in-field sensors to provide managers with actionable data that improves production, transparency and efficiency in the field.

Job Summary:
You will manage key grower accounts, maintaining, and nurturing the relationship.  The Grower Support Manager will be the main point of contact to onboard, train, and support the growers with our product.  You are passionate about making a positive impact in agriculture and assisting the adoption of smart technology to their field operations.  You’re a self-starter and eager to find ways to support customers with an emphasis on creating great customer satisfaction. This position reports to the Head of Grower Support.

Essential Functions

    • Develop a thorough understanding of Fieldin products
    • Train customers on Fieldin’s suite of offerings (mobile and desktop), troubleshoot any technical issues they may encounter, and gather feedback from them to inform future product development
    • Produce seasonal summary reports and present findings to our customers
    • Support our sales team with analyses and presentations for pitch meetings
    • Participate in weekly meetings to communicate important activities to internal stakeholders
    • Work closely with our support teams in Fresno, CA and Israel

Specialized Skills, Knowledge & Abilities

    • 3+ years of work experience in the agricultural industry
    • Self-starter with high independency but amenable to teamwork
    • Strong interpersonal, oral and written skills
    • Comfortable presenting in front of large groups
    • A degree in a discipline related to plant science or agronomy is preferred
    • Prior experience in a customer service role is preferred
    • Prior experience working in Excel & PowerPoint skills is preferred
    • Prior experience working with Business Intelligence (BI) tools like Tableau, Qlikview is preferred
    • Prior experience with Geographic Information Systems (GIS) is preferred
    • Fluency in Spanish is preferred