Marketplace Coordinator (Night Shift)
Dhaka
Marketplace Experience and Operations /
Full-time /
Hybrid
Who we are:
Field Nation brings companies and service professionals together through an integrated, easy-to-use platform. We support businesses looking to grow their service offerings while also empowering technicians to leverage their skills on their own terms. Our mission is to help the service delivery industry do great work, and we live that mission by doing great work for the companies and service professionals who depend on us.
Why is this role important to Field Nation?
This role is important to Field Nation as it helps support the needs of Field Nation’s technician network by enabling connections between clients and technicians. The activities of this role center around Field Nation’s strategy of curating vetted and engaged networks of technicians by skill categories. This position, as part of our Bangladesh team, focuses on outbound efforts to recruit, vet, onboard, engage, match, and orchestrate new & current technicians in our marketplace. This role is in our Marketplace Provider Team and reports to the Network Delivery Assistant Manager.
What you'll do:
- Connect with technicians regarding vetting, skillset verification, and work opportunities on the Field Nation platform
- Work on specific recruitment campaigns by sourcing potential technician candidates and influencing them to find work on the Field Nation platform
- Communicate with technicians through various means including calling, emailing, texting, and in-platform chat messaging
- Partner with internal stakeholders in support of recruitment efforts, initiatives, feedback and technician availability
- Report on daily recruitment success and opportunities to help evolve the recruitment strategy
- Use tools like G-Suite, Email automation, text messengers, chat interfaces, applicant tracking systems and job boards to effectively recruit, vet, and orchestrate new talent
- Support new technicians during sign up enabling improved adoption of the Field Nation platform
- Coach technicians in the best practice use of the Field Nation product and mobile app
- Create communication templates for recruitment, project support and engagement campaigns
- Research and summarize existing and emerging technology equipment, language, and best practices
- Partner with industry expertise to create logical keyword talent and job scope matching strategies within Field Nation product
- Connect & follow up with technicians during onboarding, recruitment, and/or client project support to improve talent acquisition, confirmation, and adoption rates
You might be a good fit if you have:
- Completion of at least 3 years in Undergraduate is strongly preferred.
- Fluent in English (speaking, reading, and writing, and conversational) as this role requires consistent communication with US team members, technicians and clients.
- Previous US-based customer service, recruiting or sales experience
- Confident making outbound calls and receiving inbound calls
- Ability to influence others to take action
- Collaboration with other teams at Field Nation including Program Management, Network Development, Provider Experience, Customer Success, Sales and Product
- Technical capabilities to utilize tools like Google Suite, Email Automation, SalesForce & other platforms
- Thrives in a metric-driven environment
- Strong work ethic
- Positive, "can-do" attitude
- Committed to night shift hours
- Able to work under pressure and handle tough customer situations
- Comfortable working in a fast-paced environment
- Enjoys working in a team environment
- General computer skills/knowledge
Position Type/Expected Hours of Work:
- This is a full-time opportunity.
- Shift: 9 hours/day, 5 days/week (Mon-Fri)
- Hours generally range from 8pm - 5am (can vary due to daylight savings in the U.S.)
Office Location:
- Uttara, Dhaka, Bangladesh (Hybrid)
Salary Range:
- BDT 35,000 - 45,000 Monthly
Why we think you'll love it here:
- Mobile bill
- Gym Membership
- Medical Insurance
- Festival bonus
- Performance Reward Bonus
- Gratuity benefit.
- Lunch/Dinner Facilities: Fully Subsidized
- Sound work-life balance - Regular working hours: 8 hours/day, 5 days a week.
- Friendly work environment. Flexible leave/vacation policy.
- A great learning opportunity.
- Opportunity to work with cross-cultural teams with the USA.
- Annual performance evaluation and increment.
- Employee Transportation Facility. (Subject to Availability)
Why Field Nation?
At Field Nation, we are breaking the barriers to work and enabling the gig economy. We’re a tech company that offers a web-based marketplace solution for buyers and sellers of contract services to simply connect, work, and manage their business. We look for collaborators, innovators, and problem solvers to join us in our common purpose of changing the way work gets done. We were named a Top Workplace by the Star Tribune in 2017, 2018, 2019 and a Top 150 Workplace in 2020, 2021 & 2022. We look to hire extraordinary people and provide them with extraordinary benefits.
