IT Support Analyst Intern (6-months)
Salt Lake City, Utah
Information Technology – Information Technology /
Intern /
On-site
Filevine is forging the future of legal work with cloud-based workflow tools. We have a reputation for intuitive, streamlined technology that helps professionals manage their organization and serve their clients better. We’re also known for our team of extraordinary and passionate professionals who love working together to help organizations thrive. Our success has catapulted Filevine to the forefront of our field—we are ranked as one of the most innovative and fastest-growing technology companies in the country by both Deloitte and Inc.
Our Mission
Filevine is building the seamless intersection between legal and business by creating a world- class platform to help professionals scale.
Department Statement:
The IT team is looking for an IT professional to join our team in the SLC office as an IT Help Desk Administrator. You will report to our IT Manager and help support the SLC office and our remote workforce while working closely with the broader IT team on all global initiatives.
Job Summary:
We pride ourselves on providing excellent IT service to our end-users, so having customer service at the forefront of everything you do is important. You'll be dedicated to seeking out and learning new technologies and solutions that can add new value to the corporation and the team. There will also be project management aspects to this role, so your ability to organize and prioritize without daily oversight is vital. Please note this is a 6-month Internship
Responsibilities:
- Provide excellent customer service and timely support for our global workforce via our ticketing system, Slack channel/DM requests, and/or in-person support
- Assist with the IT-related aspects of employee onboarding and off-boarding processes. This includes: Provisioning system access, setting up and configuring user workstations, handling hardware inventory and asset shipping logistics, assisting with first-day IT onboarding sessions, assisting with access termination, coordinating related IT communications throughout these processes
- Working hands-on with endpoints and MDM systems (Intune and Kandji), while performing regular audits to ensure accuracy and compliance with company policies
- Contribute to larger IT projects that will add value to our organization increasing business efficiency and employee productivity
- Provide/assist AV support for company-wide meetings/events and after-hours emergency on call support
Qualifications
- Desire to work in a fast-paced, corporate IT environment
- Knowledge of the macOS ecosystem and Windows
- Knowledge in MDM solutions (bonus points for certifications)
- Exposure to common core IT systems and other IT management tools
- Willing to work with ticketing or helpdesk systems
- Experience with troubleshooting AV and conferencing equipment
- Ability to think critically, communicate well, and take initiatives
- Understand networking infrastructures, terminology, and hardware
- Awareness of standard corporate security practices (bonus points for security certifications).
Preferred Qualifications:
- Associate’s in Computer Science or related field
- Certifications and/or training related to networking are preferred(A+, Network+)
Filevine is an Equal Opportunity Employer. Qualifications for employment, promotion and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, veteran status, or other legally protected class. Filevine is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to disability, or if you have concerns related to Filevine's equal employment opportunities, you may contact us at legal@filevine.com
Filevine is an Equal Opportunity Employer. Qualifications for employment, promotion and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, veteran status, or other legally protected class. Filevine is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to disability, or if you have concerns related to Filevine’s equal employment opportunities, you may contact us at legal@filevine.com
Cool Company Benefits:
- A dynamic, rapidly growing company, focused on helping organizations thrive
- Medical, Dental, & Vision Insurance (for full-time employees)
- Competitive & Fair Pay
- Maternity & paternity leave (for full-time employees)
- Short & long-term disability
- Opportunity to learn from a dedicated leadership team
- Centrally located open office building in Sugar House
- Top-of-the-line company swag
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