Customer Success Operations Manager
US (Remote) / San Francisco Bay Area / Vancouver (Remote)
Customer Success /
Full Time /
Hybrid
What is Findem:
Findem is the only talent data platform that combines 3D data with AI. It automates and consolidates top-of-funnel activities across your entire talent ecosystem, bringing together sourcing, CRM, and analytics into one place. Only 3D data connects people and company data over time - making an individual’s entire career instantly accessible in a single click, removing the guesswork, and unlocking insights about the market and your competition no one else can. Powered by 3D data, Findem’s automated workflows across the talent lifecycle are the ultimate competitive advantage. Enabling talent teams to deliver continuous pipelines of top, diverse candidates while creating better talent experiences, Findem transforms the way companies plan, hire, and manage talent. Learn more at www.findem.ai
Job Description:
We are seeking a highly motivated and detail-oriented Customer Success Operations Manager to join our team. The ideal candidate will have a strong background in customer success operations, with a focus on building tools and systems to support the customer journey. The role will also involve measuring customer health and adoption to drive strategic initiatives and ensure customer satisfaction.
Responsibilities:
- Build and maintain tools and systems to support the customer journey, including onboarding, training, and ongoing support.
- Collaborate with cross-functional teams to identify and implement improvements to the customer experience.
- Develop and implement metrics to measure customer health, adoption, and overall satisfaction.
- Analyze customer data to identify trends and insights that will inform strategic initiatives.
- Work closely with the customer success team to ensure alignment and drive key initiatives.
- Stay up-to-date on industry best practices and trends in customer success operations.
Qualifications
- Bachelor's degree in Business Administration, Marketing, or related field.
- 3+ years of experience in customer success operations, preferably in a SaaS environment.
- Strong analytical skills and the ability to interpret data to drive strategic decisions.
- Excellent communication skills, with the ability to effectively communicate complex ideas.
- Proven track record of building and maintaining tools and systems to support customer success.
- Experience working with cross-functional teams to drive key initiatives.
- Detail-oriented with strong organizational skills.
$130,000 - $150,000 a year
The role is full-time and comes with full benefits. We are globally headquartered in the San Francisco Bay Area with our India headquarters in Bengaluru.
Equal Opportunity
As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, protected veteran status or any other legally-protected characteristic.
