Customer Success Manager

Remote /
School Care – School Care - SC /
Full-time Remote
About Us & Why We're Hiring

We're changing the way people connect to social care programs.

Findhelp launched over 10 years ago in Austin, TX and has helped over 7 million people find food, health, housing, and employment programs in seconds at findhelp.org

We're powered by tech, driven to do good, and looking for passionate people to join our team. Our mission is to connect all people in need and the programs that serve them (with dignity and ease).

If our mission strikes a chord, we'd love for you to keep reading.

As a SchoolCare Customer Success Manager, reporting to our Director of Customer Success, you’ll have a chance to work directly with our school district partners throughout their customer journey to help ensure their success.
The Customer Success role has four key responsibilities 1) Manage a portfolio of school district customers through the adoption and ongoing implementation of our EHR and Care Coordination Program. 2) Tightly manage the districts’ rollouts of the various components of our program each school year. 3) Partner with internal teams to share customer feedback and make suggestions for next generation product decisions. 4) Develop training and support materials for various workflows.
Strong candidates excel in project management, enjoy building relationships with school district customers and genuinely care about the health and success of the students we support.

What You’ll Do:

    • Own onboarding and engagement success of all school district facing products
    • Manage large scale product implementations with school districts 
    • Collaborate with Product and Engineering to prioritize key customer needs
    • Serve as the communication channel between our users and our Product and Engineering teams to help maintain the current platform and influence gen features
    • Understand and translate challenges faced by schools in order to provide input & feedback into design, development, maintenance, training and implementation 

Who You Are:

    • 3+ years of experience in enterprise customer success, preferably in edtech
    • An independent, proactive self-starter attitude with strong commitment to high-quality work
    • The ability to manage a large portfolio of school districts
    • A strong background in managing complex clients or customers, especially through software implementation (SasS technology)
    • High emotional intelligence, strong listening skills, and empathy for customers and their experiences
    • A passion for building strong, long-term relationships with customers by staying in constant communication and prioritizing their needs
    • Excellent verbal and written communication skills and ability to adapt your communication style for the audience.
    • Strong attention to detail, combined with the ability to see and explain the big picture.
    • Ability to work collaboratively across multiple departments of an organization to achieve individual and company goals.

Experience You’ll Bring:

    • 3+ years of experience in enterprise customer success, preferably in edtech.
    • An independent, proactive self-starter attitude with strong commitment to high-quality work.
    • The ability to manage a large portfolio of school districts.
    • A strong background in managing complex clients or customers, especially through software implementation (SasS technology).
    • High emotional intelligence, strong listening skills, and empathy for customers and their experiences.
    • A passion for building strong, long-term relationships with customers by staying in constant communication and prioritizing their needs.
    • Excellent verbal and written communication skills and ability to adapt your communication style for the audience.
    • Strong attention to detail, combined with the ability to see and explain the big picture.
    • Ability to work collaboratively across multiple departments of an organization to achieve individual and company goals.
We’re building a diverse, inclusive team
 
You’re welcome here. We want to help connect everyone to the help they need. So we want to build a company that represents your community.
 
But talk is cheap. We like action. Here are a few things that show we mean business.
      Employee Resource Groups
      Culture Committee
      Justice Equity Diversity and Inclusion (JEDI) Committee