Data Operations Analyst

Austin, TX /
Curation – Curation - DA /
Full-time
We’re changing the way people connect to social care. 

Findhelp launched over 10 years ago in Austin, TX and has helped millions of people. We make it easy to find food, health, housing, and employment programs in seconds at findhelp.org

As a certified B Corp, we are driven to do good, we’re powered by tech, and looking for passionate people to join our team. Our mission is to connect all people in need and the programs that serve them (with dignity and ease).
If our mission resonates with you, we’d love for you to keep reading.

*This position is in office and candidates must be located in Austin, Texas*

The role:  
The Data Operations Analyst role exists within the Curation Department and is a crucial part of our mission to connect all people with the resources and help they need with dignity and ease.  It is through this role that we maintain our network of programs and ensure comprehensiveness and accuracy.  Data Operations Analysts help users navigate our site, provide support, and assist customers in learning how to use findhelp.  Day-to-day tasks include ensuring that programs on the site are up to date and meet findhelp’s standards for accuracy and inclusion.  This is an entry level role with learning and development opportunities to grow your career.

What you’ll do:

    • Verify and maintain existing program data according to findhelp’s standards and procedures
    • Research and add new organizations and programs that qualify to be added  to the network, including but not limited to researching the internet and calling/emailing organizations for more information.
    • Respond to external requests received in our ticket management system and play an integral role in troubleshooting platform requests
    • Work efficiently within all Curation systems and tools, such as Zendesk
    • Contribute to special projects, training and development opportunities, as assigned 
    • Participate in team meetings and contribute to a positive culture

Who you are:

    • You are mission-driven to create something that helps those in need
    • You are detail-oriented and can maintain focus in a task-based environment with competing priorities
    • You are a critical thinker and have the ability to find solutions for ambiguous or non-standard tasks 
    • You are both self-motivated with an ability to manage your time effectively,  and team-oriented with an ability to contribute and collaborate with others.

Experience you’ll bring:

    • Strong verbal and written communication skills
    • Understanding of basic web terminology 
    • Experience providing customer support is a plus

Physical demands and work environment

    • This job operates in a professional office environment with business casual attire.   Flexibility to work remote one day per week is available
    • This is largely a sedentary role; height-adjustable desks are available. 
    • Standard office equipment is used, such as laptops, monitors and headsets, if needed.   
    • This is a pet-friendly office with an attached dog park. 
Perks at findhelp 
•401k & stock options 
•Free food and onsite gym at our Austin HQ and 
•Discounted gym memberships
•Paid parental leave
•Competitive PTO & 10 paid holidays
•Health, dental, and vision insurance
•Pet-friendly office with attached dog park at our Austin HQ
•24/7 access to telemedicine and counseling
•Book Purchasing Program
•Udemy
•Tuition Program for Curation

We’re building a diverse, inclusive team

You’re welcome here. We want everyone to be able to easily connect to the help they need, and we want our teams to reflect and represent our communities. 

Here are some of the ways we support our staff:
•Culture Committee 
•Leadership Development Training
•Paid Volunteering Time