Curator

Austin, TX /
Curation – Curation - DA /
Full-time
About Us & Why We're Hiring

We're changing the way people connect to social care programs.

Findhelp launched over 10 years ago in Austin, TX and has helped over 7 million people find food, health, housing, and employment programs in seconds at findhelp.org

We're powered by tech, driven to do good, and looking for passionate people to join our team. Our mission is to connect all people in need and the programs that serve them (with dignity and ease).

If our mission strikes a chord, we'd love for you to keep reading.

*This position is in office and candidates must be located in Austin, Texas*

The Role:  

This is an entry position to findhelp. As a Curator, you will help us build the most comprehensive and accurate network of social care programs in the industry. You will help users navigate our site, provide support and assist customers in learning how to use findhelp. In your day-to-day,  you will ensure that programs on the site are up to date and meet findhelp’s standards for accuracy and inclusion so that people can easily find the resources they need. 

What You’ll Do:

    • Verify and maintain existing program data as well as create new program entries
    • Research organizations and programs, contacting them as needed to confirm information
    • Respond to customer requests, replicate and troubleshoot site issues and answer questions from customers and other site users
    • Collaborate with internal and external partners using a ticket management system; collecting information and providing updates

Who You Are:

    • A desire to use your job and mind to create something that helps people in need
    • You are detail-oriented and can complete tasks with a high degree of accuracy
    • You have an aptitude for learning skills in technical troubleshooting and an eagerness to take on new challenges
    • Can thrive in ambiguity and embrace change - you are not afraid of things you don’t know about

Experience You’ll Bring:

    • Strong verbal and written communication skills
    • Understanding of basic web terminology
    • Ability to effectively prioritize and manage your time and multitask across systems and applications
    • Experience supporting customers via phone, e-mail and chat

Perks at findhelp

    • 401k & stock options 
    • Free food and onsite gym
    • Paid parental leave
    • Competitive PTO & 10 paid holidays
    • Health, dental, and vision insurance
    • Pet-friendly office with attached dog park 
    • 24/7 access to telemedicine and counseling

One of the benefits of this position is having an onsite instructor offering courses covering SQL, JavaScript, and Python. The skills learned may be transferable to other positions at findhelp as well as other companies.

We value being together 

We believe being together enables stronger relationships, collaboration and culture.

You can expect to be in-office if you’re applying in cities we currently have offices (Austin, TX and Denver, CO). 


We’re building a diverse, inclusive team
 
You’re welcome here. We want to help connect everyone to the help they need. So we want to build a company that represents your community.
 
But talk is cheap. We like action. Here are a few things that show we mean business.
      Employee Resource Groups
      Culture Committee
      Justice Equity Diversity and Inclusion (JEDI) Committee