Transaction Monitoring Manager
San Francisco
Operations – Payment Operations /
Full-time /
On-site
About Us
Move money. Make money. Finix is a full-stack acquirer processor, empowering businesses of all sizes with flexible, modern payment solutions. Processing billions of dollars annually, Finix enables SaaS, marketplace, and e-commerce platforms to accept payments, manage payouts, and onboard merchants seamlessly. With our no-code, low-code, and developer-friendly tools, businesses can get up and running in hours—not months.
Finix has raised over $175M, including a $75M Series C led by Acrew Capital, with participation from Lightspeed Venture Partners, Leap Global, American Express Ventures, Bain Capital Ventures, Homebrew, Inspired Capital, Sequoia Capital, Visa, and others.
About the Role:
Finix is growing, and so is our volume. This is a unique opportunity to shape and scale our merchant monitoring program. Non-traditional backgrounds are welcome – the most important qualities in this role are attention to detail, curiosity, common sense, and a get-the-job-done attitude. Fraudsters don’t take breaks, so neither can we.
We’re looking for an ambitious, detail-oriented Transaction Monitoring professional to join Finix’s Risk team. You’ll be responsible for ensuring the effectiveness of Finix’s transaction monitoring program, identifying and stopping fraudulent activity, and preventing risk and financial loss to Finix and our customers.
Balancing speed, thoroughness, and the ability to make fast, high-stakes decisions, you’ll review merchant payment activity and a complex set of risk criteria to stop bad actors while maintaining our Customer-First company value to help our customers grow. You will also ensure we fulfill our compliance and audit obligations to card networks and bank partners.
You Will
- Lead Daily Alert Management: Oversee the review of daily merchant monitoring alerts, ensuring all cases are reviewed in accordance with company guidelines to identify potentially suspicious activity.
- Assess Merchant Risk: Conduct in-depth reviews of merchant payment activity and data to identify illegitimate businesses and potential financial risks.
- Collaborate with Customers: Work with our customers to collect evidence to substantiate merchant activity and legitimacy while helping them grow efficiently.
- Make High-Stakes Decisions: Make decisions on suspicious activity and terminate fraudulent or noncompliant merchants.
- Own Processes: Own and improve key operational processes including merchant termination workflows, bank partner reporting, transaction limit reviews, and payout schedule modifications.
- Keep Good Records: Maintain accurate documentation of investigations and ensure consistent adherence to internal policies and procedures.
- Improve Our Systems: Recommend improvements to monitoring rules and workflows in collaboration with product and engineering teams.
- Ensure Compliance: Partner with compliance leadership to support audits, exams, and regulatory inquiries. Prepare Suspicious Activity Reports (SARs) to meet our compliance obligations.
You Are
- An embodiment of our “Act Like an Owner” company value. Fraudsters don’t take breaks, so neither can we.
- Curious, detail-oriented, and comfortable operating in a dynamic and fast-paced environment.
- A self-starter who thrives on autonomy and understands the weight of every transaction and settlement on Finix and our merchants.
- Highly analytical and able to make quick decisions based on data and historical context.
- Customer-First and committed to helping our customers grow.
You Have
- 2+ years of experience in fintech or a field with transferable experience relevant to the job outlined here.
- Familiarity with BSA/AML regulatory frameworks and common typologies related to fraud, money laundering, and terrorist financing.
- Experience investigating suspicious activity and writing SARs.
Finix is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected class.
Role: Transaction Monitoring Manager
Level: IC2 - IC3
Location: San Francisco, CA
Base Salary Range: $80,000/year - $130,000/year + Equity + Benefits
Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries at our headquarters in San Francisco, California. Individual pay is determined by work location, job-related skills, experience, and relevant education or training.
