Director, Underwriting & Fraud

San Francisco
Operations – Payment Operations /
Full-time /
About Us
Move money. Make money. Finix processes billions of dollars every year for leading SaaS, marketplace, and e-commerce platforms. With one developer-friendly API, Finix helps companies accept payments, manage payouts, and onboard merchants—everything you need to enable payment processing, and grow revenue.
Finix has raised over $100M from American Express Ventures, Bain Capital Ventures, Homebrew, Inspired Capital, Lightspeed Venture Partners, Sequoia Capital, Visa, and others.

About the Role:
The Director of Underwriting and Fraud Operations will manage a team of fraud risk professionals focused on the prevention, detection, recovery, and resolution of risks emanating from enabling payment acceptance and payouts.  This is a hands-on role that requires the ability to implement nimble strategies that minimize fraud while ensuring an excellent customer experience. 

You Will:

    • Ensure operationalization of and adherence to the AML Program, policies and procedures established by Finix’s Head of Compliance, Risk and Infosec
    • Manage transaction look-back monitoring to identify questionable transactions and trends, identifying new reports as required
    • Manage unusual activity reporting to the Head of Compliance, Risk and Infosec
    • Develop and manage fraud risk rules and strategies aimed at minimizing fraud losses and avoiding future threats
    • Measure, track and report monthly, quarterly and annual KPIs focusing on fraud prevention and underwriting and onboarding performance 
    • Manage customer transaction thresholds and suspicious activity triggers to limit exposure 
    • Configure and manage fraud rules in third-party real-time transaction monitoring system 
    • Enhance underwriting processes to mitigate evolving threats in merchant acquiring and merchant sender (payouts) onboarding
    • Collaborate cross-functionally with our Product, Legal, and Compliance teams to enable required features/functionality, ensure compliance, and enable support for dispute and exception management resolution
    • Manage Operations Analyst(s) by setting daily priorities and developing the analysts’ skills

You Are:

    • Hands-on leader focused on streamlining processes that work with Finix policies, card brand and sponsor bank rules to ensure compliance 
    • Up to date on current fraud trends
    • Results-oriented: Motivated to operate and produce results in a fast-growing company.
    • An excellent written and oral communicator with the ability to share findings with a large, non-technical audience
    • Detail Oriented: eager to put in the extra effort to ensure the work is complete and accurate
    • Able to think creatively and find new solutions when given new data or with changing circumstances
    • Actively engaged in the pursuit of new ideas and process improvements

You Have:

    • 8+ years experience in fraud prevention
    • Prior management experience leading a team
    • Experience in the payments industry with extensive business, financial, and technological acumen.
    • Demonstrated familiarity with card brand rules and their impact on underwriting
    •  An understanding of money movement, payment processing, payment networks, disbursement of funds, and payment platforms
    • Experience with Enhanced Due Diligence programs that govern payment acceptance in high-risk verticals
    • Excellent problem-solving skills, with a strong emphasis on developing frameworks and processes that can be scaled and/or automated
    • Prior experience at a payment facilitator

Finix is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected class.

Role: Director of Fraud Risk
Level: M4
Base Salary Range: $170,000/year to $230,000/year + equity + benefits

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries at our headquarters in San Francisco, California. Individual pay is determined by work location, job-related skills, experience, and relevant education or training.