Service Desk Engineer (Taipei, Taiwan)

IT /
Full-time /
Please only apply if you're a fluent Chinese speaker.

We are looking for a highly motivated and accomplished individual to take on the pivotal role of ServiceDesk Engineer. This position entails encountering numerous daily challenges and demands exceptional performance to proactively seek out effective solutions in a dynamic and ever-changing environment. We are seeking a proficient problem solver with strong analytical skills and sound judgment, someone who exemplifies adaptability, independence, and technical ingenuity. 
The ideal candidate should possess excellent communication skills to effectively interact with a diverse range of individuals across various situations. Furthermore, we highly value a consistent willingness to learn and a dedication to continuously improve their performance. 
If you are driven, proactive, and thrive on overcoming obstacles, we encourage you to apply for this exciting opportunity as a ServiceDesk Engineer. Join our team and be part of a dynamic environment where innovation and excellence are highly regarded. 

As a key member of our team, your responsibilities will include:

    • Providing remote support to company employees, ensuring seamless IT assistance. 
    • Handling IT support for onboarding and offboarding processes, ensuring smooth transitions. 
    • Managing employees' access and permissions, ensuring security and efficiency. 
    • Overseeing Office 365 administration, including Exchange, Teams, and OneDrive. 
    • Proficiently handling AD and Azure AD administration for effective user management. 
    • Installing and providing support for applications and endpoint protection software. 
    • Ensuring smooth installation of OS and software updates to maintain system performance. 
    • Managing equipment procurement to meet the organization's needs efficiently. 

We are seeking an individual with the following skillset:

    • Strong Office 365 (Exchange, Teams, OneDrive) and Intune administration skills. 
    • Proficiency in Windows 10/11 and Windows Server 2016/2019/2022. 
    • Experience with Azure AD, Active Directory, RDS, and VPN for effective system management. 
    • Exceptional troubleshooting skills to resolve complex technical issues promptly. 
    • Basic understanding of networking principles and protocols. 
    • Experience with Atlassian JIRA and Confluence is desirable, but not essential 
    • Strong sense of responsibility and willingness to go the extra mile to assist others. 
    • Fluent in written and spoken English at a B1+ level, enabling effective communication. Fluent in written and spoken Mandarin.