Technical Customer Support (L1)
Remote
Technical Operations /
Full-time /
Remote
We are seeking for a skilled Technical Customer Support to join our Level 1 Technical Operations team.
You will be part of a 24 by 5.5 rotation team which is responsible for providing customer support and also for monitoring / troubleshooting / administering multiple mission critical systems of the company.
Responsibilities:
- Provide day-to-day support for Finstek systems such as MT4/MT5, Bridge and client's CRM
- Support our clients with technical issues in a professional manner
- Provide our customers with status updates according to the SLA and procedures
- Escalate alerts/issues to appropriate internal teams and work with them towards a timely resolution
- Monitor and manage servers statuses and health, network connectivity
- Independently analyze and identify root causes of system and trading issues
- Produce regular business and technical reports
- Track all issues in a ticketing system
Requirements:
- 1+ year(s) of a relevant working experiences
- Strong communication skills
- Strong logical thinking and analytical skills
- Fluent written and spoken Chinese and English (B1+)
These are Just Some of Our Benefits:
- Competitive market salary reviewed once a year
- Professional training and conferences, with the partial/full compensation
- Medical insurance (depends on location)
- Possibility to work remotely
About Us
Finstek is an industry leading Fintech technology provider delivering secure and scalable solutions designed to power intricate financial applications. Founded in 2010, Finstek has developed a set of advanced technological products over the years, with proven track record within the fintech industry. The solutions have become popular and trusted worldwide, being used by top financial institutions. Finstek is committed to provide innovative and reliable solutions based on its robust technologies, infrastructure, and expertise.
