Virtual Retail Sales Associate

San Mateo
Operations – Creative Services /
About Firework
Firework is the world’s leading unified video commerce platform that empowers its global partners to personalize the customer experience and engagement at scale. Firework bridges the offline and online for a robust omnichannel immersive brand experience cultivating a deeper emotional human connection between our partners and their end consumers. We are customer-centric and inspired to win together offering total solutions with endless possibilities to help our customers increase purchases and conversions using the power of video. At the heart, we are a global and diverse team of “SuperSpark” creators, entrepreneurs, life-long learners, and data geeks driven by the future of authenticity to transform commerce. Firework has raised over $235M to date, with its latest Series B round led by SoftBank Vision Fund 2. Come reimagine the online customer experience with us.

Firework is the world's leading video commerce solution trusted by global enterpriseand emerging brands. 
Our client is the No. 1 Global Electronic Products & Accessories Brand and is seeking a virtual sales associate to assist website visitors in purchasing products and their shopping journey. This retail sales associate will be video chatting with customers 1-on-1 from our client’s website, which receives millions of visitors per day. They will need to have extensive knowledge of our client’s products and general technical knowledge of the industry in order to help shoppers in their buying decisions and in order to help sell client products. They will help sell a variety of tech products ranging from chargers, power banks, and much more. This is a great opportunity for an experienced sales associate to gain exposure and drive impactful revenue for our client. 

What you’ll be doing

    • Part-time flexible- 20-24 hours a week to be online answering customer calls and reaching out to customers.  
    • Present, market, and sell tech products to individual customers via 1-to-1 video calls 
    • Answer and attend all calls with charisma, confidence, and empathy, delivering a personalized and helpful sales experience
    • Learn and deeply understand the brand, products, and key selling points in order deliver a high-quality sales experience for customers
    • Learn to and become an expert on how to operate Firework’s technology that powers the 1-to-1 video calls
    • On-going product knowledge training and education 

We’ll be excited if you have

    • Experienced retail sales associate
    • Knowledge, experience, and/or interest in electronic/mobile productsAbility to carry an engaging 1-on-1 conversation with customers via video chat in order to drive sales
    • Ability to learn and understand a brand’s mission and product knowledge with
    • Ability to suggest specific products to match customer needs
    • Ability to deliver key product selling points, and respond to customer questions  
    • Excitement about technology sales and determination to develop and grow your live selling performance
    • Understanding of current electronic/mobile product industry and trends
    • Weekend availability a plus
    • Key qualities: Charismatic, authentic, entertaining, knowledgeable, energetic  
    • Fluent to native in English
As a hybrid office-centric company, we are looking for candidates in the Bay Area. This role will be onsite to start and has potential to be remote when the employee is fully ramped up.  

The following represents the expected range of compensation for this role: The estimated pay range for this role is $20-$25 per hour. Other factors that impact compensation include stock options. The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity. Candidates may receive more information from the talent partner.

Don’t hold back
We understand some candidates may see the above and not apply because they don’t meet all the qualifications. We encourage you to apply anyway; we often find talented candidates that fit many other opportunities we have and look for potential too, not just what you did in the past.  As an equal employment opportunity employer, we are a diverse team that strives for an inclusive environment for all. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, age, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
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