Manager, Business Intelligence

San Mateo, California
Operations – Business Intelligence /
About Firework
Firework is the world’s leading unified video commerce platform that empowers its global partners to personalize the customer experience and engagement at scale. Firework bridges the offline and online for a robust omnichannel immersive brand experience cultivating a deeper emotional human connection between our partners and their end consumers. We are customer-centric and inspired to win together offering total solutions with endless possibilities to help our customers increase purchases and conversions using the power of video. At the heart, we are a global and diverse team of “SuperSpark” creators, entrepreneurs, life-long learners, and data geeks driven by the future of authenticity to transform commerce. Firework has raised over $235M to date, with its latest Series B round led by SoftBank Vision Fund 2. Come reimagine the online customer experience with us.

Firework is a global start-up in high-growth mode. We are growing and building our Business Intelligence team to support our expanding organization and customers. This visible, analytical role is deeply integrated into the business and will get the chance to build upon a growing function and influence business decision-making through data.

What you'll be doing

    • Partner with key stakeholders to build and continuously improve business intelligence processes, platforms, dashboards, metrics, and insights to help the business with access to data that impact decision-making
    • Identify and prioritize business intelligence and data analytics projects in collaboration with management and internal teams to align with the company’s goals and objectives 
    • Through data visualization and roadmap, identify root cause analysis and solutions to business challenges and communicate complex data insights in a clear and actionable manner to non-technical stakeholders
    • Establish and track key performance indicators (KPIs) to measure the effectiveness of BI initiatives
    • Own all tactical, operational, and technical responsibilities that include data preparation, data warehousing and flow, reporting integrity and accuracy, predictive analytics, data exploration, and information delivery
    • Provide recommendations for process improvements, tools, and technologies based on data analysis and performance metrics

We'll be excited if you have

    • Bachelor's degree in statistics, computer science or related field
    • Minimum 5+ years relevant experience such as data science, data analyst, business intelligence, and people and project management
    • Experience building a business-oriented, self-serve business intelligence function from the ground up, ideally in a growth stage B2B SaaS environment
    • Hands-on advanced knowledge in business intelligence, data modeling, data management, enterprise data warehouse, big data, dashboards, as well as BI and Analytics tools, technologies and expertise in visualization technologies 
    • Advanced experience with SQL and large data-set analysis skills Exceptional stakeholder relationship management and communication skills, especially communicating effectively to different audiences 
    • Start up mentality; ability to work in a fast-paced global environment 
    • Strong sense of empathy and adaptability with a pragmatic approach to customer service
As a hybrid office-centric company, we are looking for candidates in the Bay Area. Candidates outside the location are encouraged to apply though must be willing to relocate.

The following represents the expected range of compensation for this role: The estimated pay range for this role is $130,000 - $140,000.Other factors that impact compensation may include stock options. The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity. Candidates may receive more information from the talent partner.

Don’t hold back
We understand some candidates may see the above and not apply because they don’t meet all the qualifications. We encourage you to apply anyway; we often find talented candidates that fit many other opportunities we have and look for potential too, not just what you did in the past.  As an equal employment opportunity employer, we are a diverse team that strives for an inclusive environment for all. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, age, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
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