Community Outreach Specialist
Cincinnati, OH
Community – Community Ops /
Full Time /
On-site
Our approach has resonated with individuals who were traditionally suspicious of and/or unwilling to engage with traditional health care services. As our team's caseloads grow we are now problem solving how best to balance the ongoing social, medical and behavioral health care needed by our engaged individuals with our desire to engage and support more hard-to-reach individuals. We also recognize that assertive outreach is an effective and crucial method of locating and engaging to the most hard to reach individuals assigned to our teams.
Our solution is to recruit a Community Outreach Specialist who will spearhead their team's outreach efforts in collaboration with the local Guide Team Lead (GTL) and member engagement team. The Community Outreach Specialist’s primary focus will be to develop and implement strategies that will increase engagement amongst those considered hard-to-reach and/or those who have initially declined firsthand support. Upon engagement, the Community Outreach Specialist will ensure a warm hand-off to an assigned firsthand Guide for continuous engagement and peer support.
Responsibilities for this role include
- Manage the list of assigned individuals to the Community Team, ensuring all investigative steps, (including looking for additional contact information via our database vendor, contacting providers, etc) are completed with accuracy and in an appropriate time frame
- Try and test new ways of getting existing contact information and/or identifying new information; strategies may include contacting providers and pharmacies
- Support firsthand Guides’ engagement efforts, by together conducting regular, consistent community outreach to individuals, including visiting their homes and other locations within the local community where they spend time (such as clubhouses, drop-in centers, homeless shelters, hospitals, and emergency departments)
- Collaborate with other community providers on strategies to identify shared individuals and processes for ensuring timely introductions
You will be a good fit if you have
- Empathy, compassion, and approachability
- Ability to perform research independently
- Enjoy problem solving, talking with people, working independently and in the community
- Excellent listening, communication, and interpersonal skills
- Comfort working as part of a multidisciplinary team
- Strong computer skills - bonus if you have used Google suite and Slack Excellent attention to detail
The experience you bring to this role includes
- Proven track record in surpassing performance targets
- Experience with inside sales, market research, and/or investigative work highly preferred
- A high school diploma or GEDA valid driver's license and clean driving record
$21 - $21 an hour
