Health Guide Associate
Cincinnati, OH
Clinical – Health Guide Associate /
Full Time /
On-site
firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists, benefits specialists and clinicians, which focuses on meeting each individual where they are and walking with them side by side as a trusted guide, partner, and first call on their journey to wellness.
firsthand's team members use their lived experience to build trust with these individuals and support them in obtaining socio-economic assistance and in reconnecting to primary and behavioral care. Support like this creates substantial savings for managed care organizations (Medicaid providers) and taxpayers by decreasing inappropriate healthcare utilization. This enables us to build solutions that scale and, as a result, change the way our society supports those most impacted by SMI.
We are cultivating a team of deeply passionate problem-solvers to tackle significant and complex healthcare challenges with us. This is more than a job—it's a calling. Every day, you will engage in work that resonates with purpose, gain wisdom from motivated colleagues, and thrive in an environment that celebrates continuous learning, creativity, and fun.
You are passionate about empowering people with serious mental illness to live their best life possible. You can quickly prioritize and solve problems. You are an organized and dependable person.
As a Health Guide Associate you will:
- Schedule appointments with Health Guide (Nurse Practitioner or Physician Assistant)
- Prep medical charts: entering in medications, allergies, past medical, past surgical, family history
- Request current medication list from pharmacies
- Order DME (glucometer, nebulizer, medical supplies)
- Coordinate individual’s transportation to outside lab
- Perform in-home and in-clinic phlebotomy as needed
- Send referrals and schedule appointments with outside providers (e.g. PCP, behavioral health)
- Follow up with individual prior to appointments to ensure they keep appointments
- Follow-up with patients after their appointments and update chart of any treatment changes (medications, upcoming procedures)
- Print firsthand referral letters and send with individuals served
You will be a good fit if you have:
- Passion for empowering individuals with serious mental illness, substance use disorder, and complex medical conditions
- The ability to maintain schedule, prioritize, and/or escalate series of tasks accordingly
- Are self-directed and committed to follow-up and follow-through
- Comfort in navigating multiple technology systems including but not limited to Google Suite, EHRs, and Slack.
The experience you bring to this role includes:
- 3+ years' experience in primary or behavioral health
- Licensed Practical Nurse (LPN) or Certified Medical Assistant (CMA)
$35,000 - $40,000 a year
This is a full-time, exempt, salaried position reporting to firsthand's VP, Clinical Operations. firsthand cares deeply about ensuring pay equity with every team member who joins. Commensurate on candidate experience, the expected range for this role’s base salary is 35,000-40,000.
Benefits
For full-time employees, our compensation package includes base, equity and a bonus potential.Our benefits include physical and mental health, dental, vision, 401(k) with a match, 16 weeks parental leave for either parent, flexible vacation, and a supportive and inclusive culture.
Unfortunately, we are not able to offer sponsorship at this time.
Vaccination Policy
Employment with firsthand is contingent upon attesting to medical clearance requirements, which include, but may not be limited to: evidence of vaccination for/immunity to COVID-19, Hepatitis B, Influenza, MMR, Chickenpox, Tetanus and Diphtheria. All employees of firsthand are required to receive these vaccinations on a cadence/frequency as advised by the CDC, whereas not otherwise prohibited by state law.
New hires may submit for consideration a request to be exempted from these requirements (based on a valid religious or medical reason) via forms provided by firsthand. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed.
