Health Guide Associate
Richmond, VA
Clinical – Health Guide Associate /
Full Time /
On-site
You are passionate about empowering people with serious mental illness to live their best life possible. You can quickly prioritize and solve problems. You are an organized and dependable person.
As a Health Guide Associate you will:
- Schedule appointments with Health Guide (Nurse Practitioner or Physician Assistant)
- Prep medical charts: entering in medications, allergies, past medical, past surgical, family history
- Request current medication list from pharmacies
- Order DME (glucometer, nebulizer, medical supplies)
- Coordinate individual’s transportation to outside lab
- Perform in-home and in-clinic phlebotomy as needed
- Send referrals and schedule appointments with outside providers (e.g. PCP, behavioral health)
- Follow up with individual prior to appointments to ensure they keep appointments
- Follow-up with patients after their appointments and update chart of any treatment changes (medications, upcoming procedures)
- Print firsthand referral letters and send with individuals served
You will be a good fit if you have:
- Passion for empowering individuals with serious mental illness, substance use disorder, and complex medical conditions
- The ability to maintain schedule, prioritize, and/or escalate series of tasks accordingly
- Are self-directed and committed to follow-up and follow-through
- Comfort in navigating multiple technology systems including but not limited to Google Suite, EHRs, and Slack.
The experience you bring to this role includes:
- 3+ years' experience in primary or behavioral health
- Licensed Practical Nurse (LPN) or Certified Medical Assistant (CMA)
$16.83 - $19.23 an hour
This is a full-time, non-exempt, hourly position reporting to firsthand's Health Guide. firsthand cares deeply about ensuring pay equity with every team member who joins. Commensurate on candidate experience, the expected range for this role’s hourly rate is $16.83-$19.23.
