Operations Associate

Greater Seattle Area
Operations – Operations
Full Time
FLEXE is a team of technology entrepreneurs and logistics experts headquartered in Seattle.  We connect retailers and brands in need of warehouse space and eCommerce fulfillment services to organizations that have extra resources. Our cloud-based software platform connects 1300+ warehouse facilities across North America, making the process of sourcing and scaling warehousing and services easy and efficient. FLEXE is transforming the $1.5T logistics industry. FLEXE.com 

The FLEXE Operations team is looking for an Operations Associate to join our department.  The Operations team works with customers that have enlisted FLEXE to help them supplement or outsource their fulfillment operations for eCommerce and retail distribution. We provide software and logistics support to enable efficient and high quality execution from our warehouses on behalf of our customers. We are looking for an Operations Associate for our Customer Support team to help us manage our growing network of customers. You will be interacting closely with our clients and partners in day-to-day troubleshooting and assistance, as well as continually striving for enterprise-class customer satisfaction. The successful candidate is able to efficiently solve problems using a variety of resources and will embody our value of ‘Put Customers First’.

As an Operations Associate, your responsibilities will include:

    • Maintain a positive, empathetic and professional attitude to customers at all times.
    • Acknowledge and resolve customer issues, ensuring prompt response times and a high level of customer satisfaction.
    • Document customer interactions internally to assist in minimizing future occurrences.
    • Become an expert on the FLEXE platform and be able to assist with any question that our customers may have.

Qualifications:

    • 1-2 years of experience in customer service or technical support.
    • Ability to creatively and efficiently solve problems
    • Working knowledge of shipping and transportation industry.
    • Strong affinity toward documentation and process improvement.
    • Ability to stay calm under pressure, especially when customers are stressed or upset.
    • Experience with Zendesk a plus
Benefits:
The benefits package at FLEXE is thoughtfully designed to help people lead healthy lives in and outside of work.

-Health benefits for individual:
--Dental and vision are covered 100%
--Medical is covered 100% for HSA or a small premium for PPO.
-Company 401k and matching plan
-Fully paid Orca Card or parking stipend
-20 days of PTO
-10 company holidays
-2 floating holidays
-Take your birthday off!
-Paid Parental Leave & Bereavement Leave
-Industry learning initiatives with talks, demos, site visits. Etc.

Working at FLEXE:
Here are a few perks that make day to day work at FLEXE enjoyable:

-Choice of MacBook or PC and monitor setup, and height adjustable standing desk
-Located in historic Pioneer Square; restaurants, bars, shops, and mass transit hub
-PhilanthroFLEXE program. A quarterly program where we give back to the community through volunteer work, fundraising drives, etc.
-Fully stocked pantry and beverage fridge
-Bake-off challenges
-Team sports such as Kickball, Softball, etc.
-Team Building/Celebration Events - For Example: Pedicures, Paintball, Mariners Games, Happy Hours, Go-Kart Racing, Game Nights, Community Service, and more!

FLEXE participates in E-Verify, an employment authorization program through the U.S. Department of Homeland Security and the Social Security Administration.

FLEXE is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.