Flight CX - Customer Support Representative (Latin America)

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Resume/CV ✱
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Full name✱
Email✱
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Current location
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Current company

Country

In which country are you located?✱

Customer Experience Orientation

Why are you excited to join Flight CX?✱

Moving plans

Do you have plans of moving to a different country in the next year?✱
- Yes
- No
If you answered "Yes," where do you plan to move?✱

Schedule preferences

What kind of position are you looking for?✱
- Part-time
- Full-time

Job requirements

Are you able to work Saturdays or Sundays?✱
- Yes
- No
Do you have a bank account that can receive payments in USD?✱
- Yes
- No

English proficiency

We hire people who are fluent in English to best support our clients’ customers. Please choose which test you’d like to use to provide proof of your English proficiency. (Note: we accept the free online EF SET Test or the free online Duolingo English Practice Test as proof).✱
- IELTS (7 or higher)
- TOEFL iBT (95 or higher)
- EF SET (C1 or higher)
- Duolingo English Practice Test
When did you take the exam?✱
What was your score on the exam?✱
Please upload your exam results (note: make sure your name is visible in the proof you provide).✱
Upload file

Experience

Do you have over 1 year of experience working in online customer support?✱
- Yes
- No
Do you have experience managing projects that involve setting milestones, managing multiple stakeholders, and breaking down projects into smaller tasks?✱
- Yes
- No
Do you have experience navigating large amounts of data and compiling into different sorts of reports?✱
- Yes
- No
Do you have experience creating and organizing documentation for specific processes?✱
- Yes
- No

Practical exercise

Here’s a message from a customer. Please read it carefully and answer the questions that follow: Hi, I am writing to share my recent experience with Flight 738, traveling from Los Angeles to New York. With a reputation for providing a comfortable, productive journey, my anticipation for the flight was high but sadly not met. The seat assigned to me, 13A, was unfortunately positioned adjacent to the restroom. I don’t think I chose this seat. The constant in-and-out movement of fellow passengers disrupted my ability to focus, detracting significantly. I’d plan to get some work done on my laptop during flights. But I couldn’t because the power outlet was non-functional. Conveying this to the steward elicited little response, leaving me disheartened. Finally, the overhead bin, already packed to capacity, left me with no choice but to surrender it to a steward who then moved it to an undisclosed location. I am yet to locate my bag. I felt the need to relay my experiences to you in hopes of future passengers not having to endure a similar ordeal. Frustrated, Somerset✱
- I'm ready!
1. Based on the message, what do you think is Somerset’s biggest problem?✱
- (a) The seat was uncomfortable
- (b) The power outlet wasn't working and the overhead bin was full
- (c) The location of the seat was not ideal
- (d) The customer lost their luggage
2. Based on the email, what can be inferred about the customer's perception of the airline prior to the flight?✱
- (a) The customer was expecting to do work on their laptop during the flight
- (b) The customer thought the airline prioritizes passenger comfort
- (c) The customer expected the airline to provide a variety of in-flight entertainment options
- (d) The customer had a low opinion of the airline and expected to have a negative experience
3. Decide if the second sentence in the message needs to be revised or not due to a grammar, style, or punctuation error. If it doesn’t choose, (a). If you think it does, choose the sentence that corrects the error✱
- (a) No change
- (b) For the flight, my anticipation was high but sadly not met, having a reputation for providing a comfortable, productive journey.
- (c) With a reputation for providing a comfortable, productive journey, my high anticipation for the flight was sadly not met.
- (d) My anticipation was high with your airline, known for providing a comfortable, productive journey, but sadly was not met.
- (e) My anticipation was high for the flight, that is known for providing a comfortable, productive journey, but sadly not met.

Additional Questions

Were you referred to Flight by a current Flight crew member?✱
- Yes
- No
Who referred you to Flight or how did you hear about us?✱
Working at Flight requires stable high-speed internet connection. Please use a speed test such as https://fast.com/ and provide a screenshot of your internet speed.✱
Upload file
What was the result of your speed test?✱
- Less that 10 Mbps
- 10 - 50 Mbps
- 50 Mbps +
Cover Video (optional): Create a short Loom video (https://www.loom.com/) to introduce yourself and drop the link below. This will help us get to know you even better before we meet you for an interview.

Additional information

U.S. Equal Employment Opportunity information (Completion is voluntary and will not subject you to adverse treatment)

Our company values diversity. To ensure that we comply with reporting requirements and to learn more about how we can increase diversity in our candidate pool, we invite you to voluntarily provide demographic information in a confidential survey at the end of this application. Providing this information is optional. It will not be accessible or used in the hiring process, and has no effect on your opportunity for employment.

Gender

Race

Hispanic or Latino
A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race.
White (Not Hispanic or Latino)
A person having origins in any of the original peoples of Europe, the Middle East, or North Africa.
Black or African American (Not Hispanic or Latino)
A person having origins in any of the black racial groups of Africa.
Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino)
A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands.
Asian (Not Hispanic or Latino)
A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam.
American Indian or Alaska Native (Not Hispanic or Latino)
A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment.
Two or More Races (Not Hispanic or Latino)
All persons who identify with more than one of the above five races.

Veteran status