Medical Assistant - Front Office

Baytown, TX
IV. Florence Clinics /
Full Time (On Site) /
Title: Medical Assistant - Front Office

Company Background
Florence Health is a rapidly growing next-generation Primary Care Provider dedicated to serving the senior population as they navigate the healthcare experience. In collaboration with Renaissance Physician Partners, a highly esteemed physician group in the Houston area, we are united in our mission to lead the healthcare industry with a forward-thinking approach to coordinated care. Our shared commitment to quality and efficient medical delivery drives us to deliver exceptional care and positive outcomes to our patients.
Inspired by the legendary patient-first nurse, Florence Nightingale, Florence Health was established in 2019 with a singular mission: to prioritize the well-being of our patients above all else. Tailoring our services exclusively to Medicare patients, we fully embrace the goal of value-based care initiatives which will be implemented throughout the development of our new Houston area primary care office. This approach empowers our clinics to invest in additional benefits, services, and staffing, elevating the care experience beyond the confines of traditional practice environments.
At Florence, our unwavering focus on patient satisfaction and exemplary care results is made possible through the collaborative efforts of our exceptional medical professionals, dedicated staff, advanced technology, and state-of-the-art clinic spaces. We are guided by the shared values of Renaissance Physician Partners, including a commitment to quality, teamwork, and the pursuit of excellence. These values are the driving force behind our efforts to provide patients with the best possible care.
Every aspect of our service delivery, from the warm welcome at the front desk to the comprehensive examination and follow-up experience, is designed to exceed our patient's expectations and foster a deep sense of trust and compassion. By fostering meaningful relationships and delivering longitudinal care, our Physicians play a central role in our Care Teams. Managing panels of patients within our communities, our Physicians have the opportunity to focus on providing comprehensive and coordinated care, setting aside the constraints often seen in traditional primary care settings.
This intentional approach allows our Physicians to dedicate more time to each patient, cultivate deeper relationships, execute care plans more effectively, and ultimately achieve superior outcomes. Our Physicians have the flexibility to provide care through tele-visits when appropriate, ensuring access to quality healthcare close to home. In addition, our strong partnership with the locally based Renaissance Physician Partners further enhances the comprehensive care provided within our clinics.
Join our team at Florence Health and become part of a forward-thinking organization where you can make a genuine impact on the lives of our senior patients. Together, we will revolutionize primary care, promote healthy lifestyles, and create a healthier future for our communities.

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The Medical Assistant – Front Office Role
Florence’s Care Teams include a doctor, a nurse practitioner or physician assistant, and support from registered nurses and medical assistants. Our providers serve as the primary medical provider for the Medicare patients we serve, providing longitudinal care and building meaningful relationships with the patients. This high-touch service creates trust and helps the patient understand and feel connected to his/her care plan. Furthermore, while the typical primary care panel in the U.S. is around 2,500 patients for a single physician, each provider’s panel at Florence is between 750-1,000 Medicare patients. This creates an opportunity to spend more time with patients, build deeper relationships, better execute/coordinate care plans, and achieve greater outcomes.

Each of Florence’s clinics has a Front Office - Medical Assistant, who is responsible for running the front office, from attending the front desk and assisting patients as they come in and out of the clinic, to helping them with any needs that come up before or after their provider visit. The Front Office - Medical Assistant role comes with a lot of responsibility for making sure everything in the clinic is maintained in good order at the excellent level our patients deserve, from supplies and equipment to the fixtures and furniture.

This role requires warmth and passion for patient interactions, attention to detail and pride in presentation, and a teammate mindset in working with the provider, medical assistants, and the rest of the organization. Florence hires medical assistants for all of our staffing roles since it is important to us that everybody that a patient interacts with on the phone or at the clinic always has a base of medical knowledge and clinical experience.

What we’re looking for:
- Receptionist experience preferably in primary care: internal medicine, general practice, geriatrics, or family medicine.
- Genuine passion for customer service.
- Positive and problem-solving mindset!
- Intrinsic motivation and values, including accountability and ownership for the medical assisting responsibilities and expectations.
- An embrace of teamwork, communication, and the opportunity to collaborate with brilliant colleagues.
- Comfort with using IT applications, including electronic medical records and other software.
- A desire to be a part of a company whose business model is based on high-quality primary care and empirical patient outcomes.

Why Florence?
Florence Health employees are united in our quest to improve the health and well-being of our patients, and we empower each of our team members to fulfill this mission and reach their full potential regardless of function, geography, or experience level. 

To this end, we offer: 

- Leading compensation packages at all levels throughout the Company 

- Covered medical, dental, vision, and disability insurance plan options 

- Sponsored 401(k) plan, with up to 5% matching contribution 

- Paid Time Off and Paid Sick Leave, along with additional case-based categories of leave (e.g. parental leave) 

- Work-from-home options when applicable 

- Monthly company-wide “virtual happy hour” encompassing all clinics, corporate offices, and work-from-home team members 

- A "One Team" culture of deep respect and admiration across all teams and functions, regardless of role, location, or background

$18 - $20 an hour

Florence is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are all humans!