Primary Care Front Office
Chico
IV. Florence Clinics /
Full Time (On Site) /
On-site
Title: Medical Assistant - Front Office
Company Background
Florence Health stands at the forefront of revolutionary healthcare as a cutting-edge Primary Care Provider, rapidly expanding its presence across towns and cities nationwide. Inspired by the iconic nurse Florence Nightingale, our inception in 2019 marked the beginning of a transformative journey with a straightforward mission: to prioritize and serve the patient above all else.
Distinguished by our exclusive focus on Medicare patients, Florence is committed to delivering services and staffing that redefine the healthcare experience. This unique approach empowers our clinics to channel resources towards the comprehensive well-being of our patients.
At Florence, our unwavering commitment to patient satisfaction and exemplary care manifests through a seamlessly integrated platform. Our ensemble of medical professionals, dedicated staff, state-of-the-art technology, and thoughtfully designed modern clinic spaces work in harmony to redefine the healthcare experience. This commitment has earned Florence Health a sterling reputation among our patients, who consistently praise our exceptional service delivery—from the welcoming front desk to the thorough examination and follow-up experiences, leaving no facet unattended. Florence Health is not merely a healthcare provider; it is a beacon of excellence, setting new standards in the pursuit of patient-centric healthcare.
For more information, visit www.florencehealth.com
The Medical Assistant – Front Office Role
Florence’s Care Teams include a doctor, a nurse practitioner or physician assistant, and medical assistants. Our providers serve as the primary medical provider for the Medicare patients we serve, providing longitudinal care and building meaningful relationships with the patients. This high-touch service creates trust and helps the patient understand and feel connected to his/her care plan. Furthermore, while the typical primary care panel in the U.S. is around 2,500 patients for a single physician, each provider’s panel at Florence is between 750-1,000 Medicare patients. This creates an opportunity to spend more time with patients, build deeper relationships, better execute/coordinate care plans, and achieve greater outcomes.
Each of Florence’s clinics has a Front Office - Medical Assistant, who is responsible for running the front office, from attending the front desk and assisting patients as they come in and out of the clinic, to helping them with any needs that come up before or after their provider visit. The Front Office - Medical Assistant role comes with a lot of responsibility with making sure everything in the clinic is maintained in good order at the excellent level our patients deserve, from supplies and equipment to the fixtures and furniture.
This role requires warmth and passion for patient interactions, attention to detail and pride in presentation, and a teammate mindset in working with the provider, medical assistants, and the rest of the organization. Florence hires medical assistants for all of our staffing roles, since it is important to us that everybody that a patient interacts with on the phone or at the clinic always has a base medical knowledge and clinical experience.
What we’re looking for:
- Receptionist experience preferably in primary care: internal medicine, general practice, geriatrics, or family medicine.
- Genuine passion for customer service.
- Positive and problem-solving mindset!
- Intrinsic motivation and values, including accountability and ownership for the medical assisting responsibilities and expectations.
- An embrace of teamwork, communication, and the opportunity to collaborate with brilliant colleagues.
- Comfort with using IT applications, including electronic medical records and other software.
- A desire to be a part of company whose business model is based on high-quality primary care and empirical patient outcomes.
Why Florence?
Florence Health employees are united in our quest to improve the health and well-being of our patients. We seek to empower all of our team members to fulfill that mission and reach their full potential regardless of function, geography or experience level. That’s why we invest in our employees, who are our most important asset in achieving our mission.
To this end, we offer:
- Leading compensation packages at all levels throughout the Company
- Covered medical, dental, vision, and disability insurance plan options
- Sponsored 401(k) plan, with up to 5% matching contribution
- Paid Time Off and Paid Sick Leave, along with additional case-based categories of leave (e.g. parental leave)
$19 - $23 an hour
Florence is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are all humans!
