Hospitality Operations Manager
Miami, FL
Operations – Building Operations /
Salaried, full-time /
On-site
About the Company
Flow aims to create a superior living environment that enhances the lives of our residents and communities by developing, acquiring, owning, and managing multifamily apartment buildings and the services and technology inside those buildings.
Fulfilling our mission will require an exceptional group of people whose collective output is greater than the sum of its individual parts. Our team members are energized by the opportunity to impact our residents’ lives in meaningful ways. They are bold and creatively ambitious, driven by relentlessly high standards, act with a sense of urgency and accountability, and always, above all, operate with integrity, loyalty, and trust.
About the Role
Flow is seeking an energetic leader who is operationally savvy and dedicated to delivering memorable experiences for residents, hotel guests, and staff. The Operations Manager is responsible for overseeing all aspects of hospitality, residential, and event operations. As the primary on-site leader throughout the weekend, this role ensures seamless hotel concierge services, optimized property management, exceptional guest and resident experiences, and efficient team leadership. This manager is the main escalation point for all guest or resident issues, manages the front-of-house teams, and collaborates cross-functionally to deliver high standards of service, process efficiency, and community engagement.
This role is a Thursday-Monday work schedule
Responsibilities
- Team Leadership: Lead, support, and develop Flow Experience (concierge) team, ensuring effective shift coverage, performance management, and positive team culture.
- Guest & Resident Experience: Oversee all aspects of guest and resident hospitality, including concierge support, check-ins/outs, amenity access, and prompt resolution of concerns.
- Operational Management: Ensure daily hotel and residential operations run smoothly, supervise package and property workflows, maintain order in common areas, and coordinate with housekeeping and facilities.
- Community & Events: Collaborate with the community team to execute weekend events and support resident programming and activations.
- Administration & Communication: Track performance and feedback, manage budgets and financial records, and maintain clear communication with team members and management.
Ideal Background
- 2–4+ years of experience in hospitality, residential services, or property/building operations (luxury experience preferred).
- Proven experience in team leadership or supervisory roles.
- Excellent interpersonal, organizational, and multitasking skills with the ability to thrive amid dynamic priorities and high guest expectations.
- Financial acumen including budget, expense management, and cash handling.
- Familiarity with Slack, Google Workspace, property management software, and hotel systems.
- Bilingual (English/Spanish) strongly preferred.
Benefits
• Comprehensive benefits package (Medical / Dental / Vision / Disability / Life)
• Paid time off and 13 paid holidays
• 401(k) retirement plan
• Healthcare and Dependent Care Flexible Spending Accounts (FSAs)
• Access to HSA-compatible plans
• Pre-tax commuter benefits
• Employee Assistance Program (EAP), free therapy through SpringHealth, acupuncture, and other wellness offerings
Flow is proud to be an equal opportunity workplace and hires regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and/or expression, pregnancy, Veteran status any other characteristic protected by federal, state or local law. In addition, we provide reasonable accommodation for qualified individuals with disabilities.
