Service Operations & Maintenance Supervisor
Milan, Italy
Operations & Services – Regional Service /
Full-time /
Hybrid
Fluence (Nasdaq: FLNC) is a global market leader delivering intelligent energy storage and optimization software for renewables and storage. Our solutions and operational services are helping to create a more resilient grid and unlock the full potential of renewable portfolios. With gigawatts of successful implementations across nearly 50 markets, we are transforming the way we power our world for a more sustainable future. For more information, please visit fluenceenergy.com.
Our Culture
At Fluence, our culture is the foundation that drives our ambitious growth strategy and fuels our mission to transform the future of energy. Our core cultural pillars empower us to innovate, collaborate, and lead with purpose, ensuring we continue to deliver unparalleled value to our customers and the world.
Unleash Voices
We believe every voice matters. We encourage openness, active listening, and decisive action to create a culture where everyone has the opportunity to contribute to our success. We foster an environment where diverse perspectives are heard and valued, driving innovation and progress.
Customer Fluent
Our customers are at the heart of everything we do. We’re committed to delivering exceptional value that exceeds expectations by understanding our customers' needs and adapting swiftly to meet them. Our deep focus on customer satisfaction drives us to continuously improve and innovate.
Infinite Impact
We are committed to creating the impossible. We push boundaries to deliver sustainable, game-changing solutions that shape a brighter, more energy-efficient future for all. Our team is passionate about making a lasting impact that will resonate for generations to come.
All In
We are all in for growth. Our teams are relentlessly focused on identifying and seizing opportunities that propel us forward. We embrace an ownership mindset, pushing ourselves and each other to accelerate progress and create lasting success.
About the Position:
Fluence seeks an Italian speaking Service O&M Supervisor to join the regional team covering operations in our growing markets. The role will be based in the Italy but includes travel across Europe.
Job Description:
Remotely manage the BESS system (battery, inverter, transformer, etc.):
a. Identify issues, diagnose the system, and analyse risks.
b. Develop and implement solutions for hardware and software using company platforms, tools and libraries.
c. Plan the maintenance/repair process, including timeframe, spare parts, and documentation.
d. Continuously improve system performance.
Coordinate, train and lead the supplier’s (i.e. maintenance subcontractor) team during on-site troubleshooting and maintenance.
Interact with customers to meet their needs, create and submit timely reports, and follow up on requests.
Collaborate with various stakeholders, including customers, subcontractors, project management, OEM, product, software and technical teams.
Record incidents in the maintenance platforms (Jira, Salesforce), track the progress of solutions and investigations, and ensure they move forward without delays.
Be familiar with main contractual requirements.
Qualifications:
Excellent communication skills (written and verbal) in English and Italian
Technical education at MBO level in electrical engineering or similar.
At least 2-3 years industry electrical experience
Able to work on several tasks, coordinating multiple sites.
Holder of Italian residence and physically located in the Italy
Fit Fluence Culture: be Responsible, Agile, Lead and Fun!
Fluence IS AN EQUAL OPPORTUNITY EMPLOYER and fully subscribes to the principles of Equal Employment Opportunity to ensure that all applicants and employees are considered for hire, promotion, and job status without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, marital or familial status.
