Service Engineer
Chile
Operations & Services – Regional Service /
Full-time /
On-site
About Fluence: Fluence (Nasdaq: FLNC) is a global market leader delivering intelligent energy storage and optimization software for renewables and storage. Our solutions and operational services are helping to create a more resilient grid and unlock the full potential of renewable portfolios. With gigawatts of successful implementations across nearly 50 markets, we are transforming the way we power our world for a more sustainable future. For more information, please visit fluenceenergy.com.
Our Culture
At Fluence, our culture is the foundation that drives our ambitious growth strategy and fuels our mission to transform the future of energy. Our core cultural pillars empower us to innovate, collaborate, and lead with purpose, ensuring we continue to deliver unparalleled value to our customers and the world.
Unleash Voices
We believe every voice matters. We encourage openness, active listening, and decisive action to create a culture where everyone has the opportunity to contribute to our success. We foster an environment where diverse perspectives are heard and valued, driving innovation and progress.
Customer Fluent
Our customers are at the heart of everything we do. We’re committed to delivering exceptional value that exceeds expectations by understanding our customers' needs and adapting swiftly to meet them. Our deep focus on customer satisfaction drives us to continuously improve and innovate.
Infinite Impact
We are committed to creating the impossible. We push boundaries to deliver sustainable, game-changing solutions that shape a brighter, more energy-efficient future for all. Our team is passionate about making a lasting impact that will resonate for generations to come.
All In
We are all in for growth. Our teams are relentlessly focused on identifying and seizing opportunities that propel us forward. We embrace an ownership mindset, pushing ourselves and each other to accelerate progress and create lasting success.
As a Service Engineer at Fluence, you will:
•Utilize Fluence Operating Software tools (HMI/DAS) to troubleshoot / repair device and network malfunctions
•Utilize advanced Fluence technical support resources when needed
•Demonstrate and ensure Safe Operations and Maintenance activities within ES sites per Safety Management Plan
•Work closely with customers to ensure timely, professional and effective response to customer service needs
•Support customer training during commissioning and as needed
•Provide onsite diagnostic, troubleshooting and hands-on technical support
•Assist Support Services Manager in active management of 3rd party service contractors
•Lead Quality Control activities of completed work per Quality Plan
•Facilitate and participate in formal maintenance management of ES sites through CMMS tool
•Ensure and support active use of company policies & procedures including: Management of Change, Root Cause Analysis, Inventory Management, Procurement, Peer Review and Benchmarking
•Successfully work with internal peers including: 24/7 Operations, Performance Analyst, Deployment and Product Development teams
•Other duties as assigned
What will our ideal candidate bring to Fluence?
•Bachelors’ degree Electrical Engineering or equivalent preferred, combination of experience and 2-year technical certificate accepted
•5 years industry experience required (Utility, Wind, Solar, or Thermal energy equipment supplier)
•Bilingual in Spanish and English
•Strong work ethic and self-starter / driven personality
•Strong communicator (written and verbal)
•Must possess strong customer service mindset and a desire to take on tough and challenging projects
•Ability to on project site up to 75% of time, as service work is needed
•Demonstrated proficiency using MS Office Tools (Word, Excel, PowerPoint, Visio)
•Previous experience with SAP or CMMS preferred
Fluence IS AN EQUAL OPPORTUNITY EMPLOYER and fully subscribes to the principles of Equal Employment Opportunity to ensure that all applicants and employees are considered for hire, promotion, and job status without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, marital or familial status.
