BESS Analyst - Battery Energy Storage
Alpharetta, GA, USA
Project Execution – Network and Software Deployment /
Full-time /
Hybrid
About Fluence: Fluence (Nasdaq: FLNC) is a global market leader delivering intelligent energy storage and optimization software for renewables and storage. Our solutions and operational services are helping to create a more resilient grid and unlock the full potential of renewable portfolios. With gigawatts of successful implementations across nearly 50 markets, we are transforming the way we power our world for a more sustainable future. For more information, please visit fluenceenergy.com.
Our Culture
At Fluence, our culture is the foundation that drives our ambitious growth strategy and fuels our mission to transform the future of energy. Our core cultural pillars empower us to innovate, collaborate, and lead with purpose, ensuring we continue to deliver unparalleled value to our customers and the world.
Unleash Voices
We believe every voice matters. We encourage openness, active listening, and decisive action to create a culture where everyone has the opportunity to contribute to our success. We foster an environment where diverse perspectives are heard and valued, driving innovation and progress.
Customer Fluent
Our customers are at the heart of everything we do. We’re committed to delivering exceptional value that exceeds expectations by understanding our customers' needs and adapting swiftly to meet them. Our deep focus on customer satisfaction drives us to continuously improve and innovate.
Infinite Impact
We are committed to creating the impossible. We push boundaries to deliver sustainable, game-changing solutions that shape a brighter, more energy-efficient future for all. Our team is passionate about making a lasting impact that will resonate for generations to come.
All In
We are all in for growth. Our teams are relentlessly focused on identifying and seizing opportunities that propel us forward. We embrace an ownership mindset, pushing ourselves and each other to accelerate progress and create lasting success.
ABOUT THIS POSITION
Location: Hybrid (2-3 days in office) in Alpharetta, GA
The Energy Storage Analyst is a critical Customer Success Center (CSC) member, responsible for monitoring, diagnosing, and resolving issues in battery energy storage systems (BESS). This role ensures system reliability, optimal performance, and swift resolution of customer-reported and proactively identified issues. The analyst collaborates with field services, technical teams, and customer success managers to deliver exceptional service and support.
Key Responsibilities
System Monitoring and Diagnostics:
Continuously monitor BESS performance through the CSC’s advanced diagnostic tools.
Identify and diagnose system issues, leveraging predictive analytics to anticipate and mitigate potential failures.
Escalate complex issues to senior engineering staff or Field Service Engineers as necessary.
Troubleshooting and Resolution:
Respond to customer-reported issues, providing Tier 1 or Tier 2 support depending on the complexity.
Guide customers or field service engineers remotely through resolution steps.
Maintain detailed records of troubleshooting processes, resolutions, and system updates.
Collaboration and Escalation:
Work closely with the Field Services team to coordinate on-site visits for unresolved issues.
Collaborate with Customer Success Managers (CSMs) to communicate customer status updates and resolution plans.
Provide insights to the Performance Improvement Team to enhance predictive models and maintenance protocols.
Documentation and Reporting:
Maintain accurate and detailed records of all incidents, resolutions, and system changes in the ticketing system.
Contribute to periodic performance reports, highlighting key trends and areas for improvement.
Support the development of troubleshooting guides and best practices for the team.
Continuous Improvement:
Participate in regular training to stay current with system updates, emerging technologies, and best practices.
Contribute to knowledge-sharing sessions and cross-functional collaboration initiatives.
What does the ideal candidate bring to Fluence?
- Education: Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Computer Science, or a related field (or equivalent experience).
- 2+ years of experience in energy storage systems, power systems, or related technical support roles.
- Hands-on experience with monitoring tools, data analysis, and system troubleshooting.
- Technical Skills:
- Strong understanding of BESS technology, SCADA systems, and energy storage software.
- Familiarity with data analysis tools and diagnostic platforms.
- Proficiency in technical documentation and customer-facing communication.
- Soft Skills:
- Excellent problem-solving skills with a proactive mindset.
- Strong communication and interpersonal skills, capable of engaging with technical teams and customers.
At Fluence we are dedicated to building a diverse, inclusive, and authentic workplace; if you are excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply!
Unlimited PTO
Medical, Dental, Vision, Life and Pet Insurance
Generous 401K Match
Annual Bonus Incentive
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Fluence IS AN EQUAL OPPORTUNITY EMPLOYER and fully subscribes to the principles of Equal Employment Opportunity to ensure that all applicants and employees are considered for hire, promotion, and job status without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, marital or familial status.