People Operations Manager

People & Culture – People Operations
Full-time, Permanent
As People Operations Manager at Fnatic, you’ll have a key role to play in driving a performance-led and open culture. Our goal is to be widely recognised as an top employer of choice, and we are looking for a proactive, energetic and personable addition to our team to ensure we both retain and attract A-players.

You’ll ensure the Fnatic employee experience is best-in-class, and help us establish the People framework to scale and flourish. Joining a small team, you’ll not hesitate getting your hands dirty and are excited about building something from the ground up across the generalist remit.

Your mission is to:

    • Build and maintain the performance management framework, and support our people through probation and regular review cycles
    • Partner with line managers to build capability throughout Fnatic and proactively identify behavioural/competency gaps
    • Act as the primary point of contact with our payroll provider and ensure accurate monthly processing
    • Manage ER cases as necessary; with support from Legal and external specialists if required
    • Maintain People guides and policies
    • Be the resident expert on UK employment law and People best practice, and grow your knowledge of international frameworks where Fnatic has offices
    • Own general People administration tasks (provision of references, contract updates, visa documentation)
    • Manage offboarding processes as required, and utilise learnings to enhance retention
    • Ensure Fnatic’s People Operations are GDPR compliant and help educate the business
    • Support the development of talent within Fnatic and build L&D processes
    • Implement external compensation and benefit benchmarking framework and lead on regular reviews
    • Act as a system administrator for the Fnatic HRIS (BambooHR)
    • Build MI and provide regular insights to management on ways to improve employee performance and experience
    • Support internal communication processes and foster a culture of accountability, honesty and openness
    • Support the creation of content to promote life at Fnatic externally and enhance our employer brand
    • Work closely with colleagues in remote offices to ensure consistency of people initiatives between Fnatic locations

We're looking for:

    • Generalist HR experience in a fast-paced, high-growth or progressive environment
    • CIPD qualification
    • Bachelor’s degree or higher, with strong academic performance
    • Familiarity with HRIS/Performance platforms, ideally BambooHR and Lattice
    • In-depth knowledge of UK employment law and practices
    • A natural people person with high EQ; able to deal with issues with sensitivity and tact
    • Commercial mindset and ability to consider People issues within the broader context of the business
    • A meticulous eye for detail and obsession with clean data
    • Ability to translate metrics into actionable business insights
    • A service mentality and approachable demeanour
    • Clear, succinct and influential written and verbal communication skills
    • Someone proactive, reliable and able to deliver to tight deadlines

What we have to offer:

    • The chance to learn from an ambitious and super creative team, and enjoy the buzz of our fast-paced business
    • Award winning office in the heart of Shoreditch in London, with 8 other locations around the world
    • Private medical insurance (Vitality)
    • Eyecare vouchers
    • A generous welcome allowance to spend in the Fnatic shop
    • Fruit, drinks and snacks available daily in the office
    • Regular lunch clubs, Friday drinks and other social activities
About us:

Fnatic is a global esports entertainment brand headquartered in London, laser-focused on seeking out, levelling up and amplifying gamers and creators. Our history is unparalleled. Founded in 2004, we are the most successful esports brand of the last decade, winning more than 200 championships across 30 different games.

Today, driven by entertainment, Fnatic is the channel through which the most forward-thinking brands communicate with young people. We deliver industry-leading content, experiences and activations through offices and facilities in cities between Los Angeles and Tokyo. And a future even brighter.

We are forerunners in competitive mobile gaming, as the first Tier 1 esports team to launch a presence in India. We pioneered the intersection of street culture and esports with merch collaborations, and will continue to lead the industry in relation to quality of pro wear and fan apparel. Our pros and creators will generate more than 100m hours of entertainment content in 2020, showcasing our global partners to an audience of more than 15m fans across our social platforms. In addition, our 'Fnatic Gear' consumer products will continue to level up and amplify the gaming performance of users wherever they are sold.