Partner Success Executive
London
Commercial – Partner Success /
Full-time, Permanent /
Hybrid
Fnatic is one of the biggest names in esports with a partnership roster full of some of the world’s leading brands, including ASOS, BMW, L’Oreal, Hisense and Crypto.com. As Partnerships Executive you’ll build relationships with global brands and partner with them to create authentic connections with highly engaged youth audiences. You’ll consistently deliver best-in-class servicing and account management for brand partners and licensees, through high touch day-to-day support, a strong service mentality, and by working closely with Fnatic’s Partner Marketing team to deliver game-changing activations.
As we bring on more partners (and scale our relationship with existing partners), we're looking for a hungry and enthusiastic Partner Success Executive to throw themselves into the world of esports and contribute to our ability to deliver success for brands through industry-leading partnership management.
Your mission is to:
- Support Partner Success colleagues in servicing partner needs and providing best-in-class account management, including delivering planning sessions, rights implementation, partner communications, reporting and evaluation
- Work closely with Fnatic's Partner Marketing team, gathering timely updates for partners during activations and ensuring contractual deliverables are executed on time and on budget
- Own relationships with selected partners, delivering world class account management with a view to scaling and building long-lasting partnerships
- Assist in new partner onboarding, and help educate Fnatics about the scope and potential of the partnership
- Coordinate partner communications and deliver timely updates about Fnatic and the broader esports ecosystem
- Provide on-site assistance for partners at major events, gaming experiences, expos and viewing parties
- Manage rights tracking documents for partners and ensure deliverables are planned and executed within the term
- Work closely with the Commercial Operations team to generate partner insights and provide accurate views of ROI and rights delivery
- Assist preparation for regular business reviews with partners, coordinating internal teams to showcase outcomes and Fnatic’s capabilities
- Learn from partner feedback to drive continual improvement of Fnatic's commercial offering
- Lead on ad-hoc partner projects as directed by the Partner Success Lead
We're looking for:
- Experience supporting account/relationship management, ideally in a digital agency, media or rights-holder environment
- An engaging personality that naturally builds strong relationships
- Self-awareness and honesty in evaluating how you can improve
- Comfort working in a hands-on, fast paced environment
- Knowledge of the esports/gaming landscape desirable (but not essential)
- Strong analytic skills and affinity for data
- An eye for aesthetics and attention to detail
- Willingness to travel to provide high-touch partner care when required
- Excellent written and verbal communication in English, other languages desirable
What we have to offer:
- The chance to learn from an ambitious and super creative team, and enjoy the buzz of our fast-paced business
- Hybrid onsite/remote work policy
- Private medical insurance (Vitality)
- ASOS discount
- Eyecare vouchers
- Cycle to work scheme
- Self-development book requests for the Fnatic Library
- Fnatic shop staff discount
- Fruit, drinks and snacks available daily in the office
- Regular lunch clubs, office drinks and other social activities
Diversity, Equity & Inclusion: #AlwaysFnatic
At Fnatic, we believe that a diverse mix of voices leads to better discussions, decisions, and outcomes for everyone. We strive to recruit and nurture an inclusive workforce who feel empowered every day to forge the future as part of the Black and Orange squad.
We know that applying for jobs can be daunting - but be assured that at Fnatic:
- Who you are, and how you identify has no impact on our selection process
- We understand no candidate will tick 100% of what our job descriptions are seeking, so if you’re missing a point here or there, we still want to hear from you
- We're happy to consider reasonable adjustments where needed to fully participate in Fnatic’s recruitment experience - just let us know.
About us
Fnatic is a global esports performance brand headquartered in London, laser-focused on seeking out, levelling up and amplifying gamers and creators. Our history is unparalleled. Founded in 2004, we are the most successful esports brand of the last decade, winning more than 200 championships across 30 different games.
Today, driven by our ability to advance esports performance, Fnatic is the channel through which the most forward-thinking brands communicate with young people. We deliver industry-leading content, experiences and activations globally with bases in Berlin, Belgrade, Tokyo among others. Our pros and creators generate hundreds of millions of watch hours, showcasing our global partners to an audience of millions of fans across our social platforms.
Forging the future is in our DNA. We pioneered the intersection of street culture and esports with merch collaborations, and continue to lead the industry with the quality of our pro wear and fan apparel. After launching in 2016, our award-winning esports equipment (comprising mice, keyboards, headsets and pads) has sold to hundreds of thousands of gaming enthusiasts who want to play better.
Gaming is the place where music, fashion, sport and technology come together, and Fnatic is leading the charge.
