People Operations Lead
London
People & Culture – People Operations /
Full-time, Permanent /
As People Operations Lead at Fnatic, you’ll have a key role to play in ensuring Fnatic's people support is structured for future scale. Your work will ensure the interactions Fnatic staff have with core people processes are frictionless and efficient, and you'll constantly have an eye towards automation and striking the right balance between building for self-service and ensuring people operations retain a human face.
In a small team supporting a multi-faceted business, you’ll relish the opportunity to get your hands dirty across the generalist remit and are excited about levelling up Fnatic's people operations to a best-in-class standard.
Your mission is to:
- Audit staff touchpoints with Fnatic's people processes and optimise as required
- Own Fnatic payroll processes globally, and review offering from service providers regularly
- Maintain up-to-date knowledge of UK employment law and People best practice, and grow your understanding of international frameworks where Fnatic has offices
- Build an MI dashboard with key people datapoints, as well as synthesise insights from regular engagement surveys and D&I audits to make recommendations to the business
- Understand the needs of staff globally, and create people processes that achieve equitable outcomes regardless of office location or working onsite/remotely
- Oversee general People administration tasks (background checks, provision of references, contract updates, immigration compliance) as well as being the primary P&C contact for annual statutory audits
- Maintain People guides and policies, and work closely with People Partners to ensure these foster positive diversity and inclusion outcomes
- Administer Fnatic's benefit offering and build business cases for its expansion
- Source external compensation and benefit benchmarking data and align to Fnatic's progression framework, ensuring has a competitive market offering
- Act as an administrator on Fnatic's key people platforms (BambooHR, Capdesk, FairHQ, Google Workspace, Home Office SMS, Lattice, Notion, Slack, TripActions)
- Review Fnatic's HRIS needs and lead the implementation of a more fit-for-purpose platform
- Work closely with the Workplace Experience Manager and colleagues in global offices to ensure onboarding/offboarding procedures are completed effectively
- Submit HMRC returns for EMI purposes and liaise with Fnatic's Company Secretary to facilitate issuing of options paperwork
- Ensure Fnatic’s people operations are GDPR compliant and help educate the business
- Support budgeting processes and tracking of People & Culture spend
- Mentor and manage the People & Culture Coordinator in Berlin, and take an active role in their development
- Undertake ad-hoc projects as directed by the People & Culture Director
We're looking for:
- Generalist HR experience to a senior level in a fast-paced, high-growth or progressive environment
- CIPD qualification with in-depth knowledge of UK employment law and practices
- Familiarity with a range of people operations platforms
- Experience managing people matters in multiple global jurisdictions
- A natural people person with high EQ; able to deal with issues with sensitivity and tact
- Commercial mindset and ability to consider People issues within the broader context of the business
- A meticulous eye for detail and obsession with clean data
- Ability to translate metrics into actionable business insights
- A service mentality and approachable demeanour
- Clear, succinct and influential written and verbal communication skills
- Someone proactive, reliable and able to deliver to tight deadlines
What we have to offer:
- The chance to learn from an ambitious and super creative team, and enjoy the buzz of our fast-paced business
- Award winning office in the heart of Shoreditch in London
- Hybrid onsite/remote work policy
- Private medical insurance (Vitality)
- ASOS discount
- Eyecare vouchers
- Cycle to work scheme
- Self-development book requests for the Fnatic Library
- Fnatic shop staff discount
- Fruit, drinks and snacks available daily in the office
- Regular lunch clubs, Friday drinks and other social activities
Diversity, Equity & Inclusion: #AlwaysFnatic
At Fnatic, we believe that a diverse mix of voices leads to better discussions, decisions, and outcomes for everyone. We strive to recruit and nurture an inclusive workforce who feel empowered every day to forge the future as part of the Black and Orange family.
We know that applying for jobs can be daunting - but be assured that at Fnatic:
- Who you are, and how you identify has no impact on our selection process
- We understand no candidate will tick 100% of what our job descriptions are seeking, so if you’re missing a point here or there, we still want to hear from you
- We're happy to consider reasonable adjustments where needed to fully participate in Fnatic’s recruitment experience - just let us know.
About us
Fnatic is a global esports performance brand headquartered in London, laser-focused on seeking out, levelling up and amplifying gamers and creators. Our history is unparalleled. Founded in 2004, we are the most successful esports brand of the last decade, winning more than 200 championships across 30 different games.
Today, driven by our ability to advance esports performance, Fnatic is the channel through which the most forward-thinking brands communicate with young people. We deliver industry-leading content, experiences and activations globally with bases in Berlin, Belgrade, Tokyo among others. Our pros and creators generate hundreds of millions of watch hours, showcasing our global partners to an audience of millions of fans across our social platforms.
Forging the future is in our DNA. We pioneered the intersection of street culture and esports with merch collaborations, and continue to lead the industry with the quality of our pro wear and fan apparel. After launching in 2016, our award-winning esports equipment (comprising mice, keyboards, headsets and pads) has sold to hundreds of thousands of gaming enthusiasts who want to play better.
Gaming is the place where music, fashion, sport and technology come together, and Fnatic is leading the charge.
