Esports Operations Manager
London
Pro-Gaming – Management & Operations /
Full-time, Permanent /
As Esports Operations Manager at Fnatic, you’ll be a linchpin in the efficient operations of one of the biggest teams in esports globally. With Fnatic teams in action across Europe and Asia, you'll be an organisational ninja, connecting our London HQ to our international hubs across multiple timezones.
You'll have an important part to play in shaping a 'Fnatic' approach to esports team management that is best-in-class, and work closely with the other business units in Fnatic to support Pro-Gaming's contribution to our overall company goals.
This is a rare opportunity to play your part in Fnatic building on the legacy of success achieved over the last 16 years and continuing to set the standard others aspire to emulate.
Your mission is to:
- Drive efficient operation of Fnatic Pro-Gaming teams and compliance with budgets through standardising and implementing improved processes and protocols
- Develop a team operations playbook for Fnatic, and lead on PG onboarding of new team members (players and staff)
- Optimise the integration of Pro-Gaming teams within the Fnatic organisation, and oversee the interactions between Marketing, Partnerships, Talent Management and Product in particular
- Triage requests made to teams, ensuring commitment to projects aligns with team availability
- Ensure important company updates are communicated to the team, and equally develop strong feedback channels for player insights on products, facilities etc
- Maintain an in-depth understanding of Fnatic team schedules, coordinating Team Managers and ensuring they feed necessary information to other Fnatic departments, and work with travel support staff to ensure efficient booking processes
- Work closely with the Partnerships team to deliver partner activations, and facilitate interaction with the teams to ensure successful execution
- Collaborate with the Data team to build insight flows between teams and the rest of Fnatic
- Manage supply of partner products and services, working with each team to track allocation of peripherals/hardware/applications etc, and share such databases with relevant stakeholders
- Work closely with the Chief Gaming Officer to help outline and deliver Fnatic’s overall esports strategy across finance and facilities
- Support on ad-hoc projects as outlined by the CGO
We're looking for:
- Background in event/project management
- Experience working with elite talent/in a high-performance environment
- Familiarity with a range of standard commercial and legal documents
- Desire to immerse yourself within the esports ecosystem and learn the nuances of different titles
- Meticulous organisation and track record of improving outcomes through process
- A collaborative mindset and ability to relate to people of all backgrounds
- Drive and a high standard of professionalism
- Tech-savviness, able to quickly become a power user of our key work tools (we use Google Workspace, Notion and Slack)
- Willingness to travel to regular events if required
- Excellent verbal and written communication in English, other languages desirable
What we have to offer:
- The chance to learn from an ambitious and super creative team, and enjoy the buzz of our fast-paced business
- Award winning office in the heart of Shoreditch in London
- Private medical insurance (Vitality)
- Eyecare vouchers
- Cycle to work scheme
- Self-development book requests for the Fnatic Library
- Fnatic shop staff discount
- Fruit, drinks and snacks available daily in the office
- Regular lunch clubs, Friday drinks and other social activities
Diversity, Equity & Inclusion: #AlwaysFnatic
At Fnatic, we believe that a diverse mix of voices leads to better discussions, decisions, and outcomes for everyone. We strive to recruit and nurture an inclusive workforce who feel empowered every day to forge the future as part of the Black and Orange family.
We know that applying for jobs can be daunting - but be assured that at Fnatic:
- Who you are, and how you identify has no impact on our selection process
- We understand no candidate will tick 100% of what our job descriptions are seeking, so if you’re missing a point here or there, we still want to hear from you
- We're happy to consider reasonable adjustments where needed to fully participate in Fnatic’s recruitment experience - just let us know.
About us
Fnatic is a global esports performance brand headquartered in London, laser-focused on seeking out, levelling up and amplifying gamers and creators. Our history is unparalleled. Founded in 2004, we are the most successful esports brand of the last decade, winning more than 200 championships across 30 different games.
Today, driven by our ability to advance esports performance, Fnatic is the channel through which the most forward-thinking brands communicate with young people. We deliver industry-leading content, experiences and activations globally with bases in Berlin, Belgrade, Tokyo among others. Our pros and creators generate hundreds of millions of watch hours, showcasing our global partners to an audience of millions of fans across our social platforms.
Forging the future is in our DNA. We pioneered the intersection of street culture and esports with merch collaborations, and continue to lead the industry with the quality of our pro wear and fan apparel. After launching in 2016, our award-winning esports equipment (comprising mice, keyboards, headsets and pads) has sold to hundreds of thousands of gaming enthusiasts who want to play better.
Gaming is the place where music, fashion, sport and technology come together, and Fnatic is leading the charge.
