Supply Chain Manager

Belgrade /
Product – Ecommerce/Operations /
Full-time, Permanent
As Supply Chain Manager at Fnatic, you will ensure our inventory and order fulfilment is constantly optimised for cost and time efficiency. You will be a vital interface with other teams within Fnatic, ensuring our supply chain is able to support the successful achievement of our product goals. You’ll need manage a multitude of systems and analyse a range of data sets, constantly looking for ways to increase efficiencies and deal with issues proactively.

Your mission is to:

    • Build strong relationships with suppliers and fulfilment partners, proactively identifying and removing bottlenecks from the supply chain
    • Manage product distribution end-to-end, from packaging, storing, and handling of products in transit to the end-user
    • Build and manage efficient global distribution and inventory infrastructure, working closely with Finance
    • Coordinate with third party logistics (3PLs) providers
    • Continually review and scope supply chain solutions for both direct and channel sales to optimise delivery speed, costs and especially customer experience
    • Generate insights on shipping/COGS/inventory levels/warehouse stock, and provide associated reports
    • Scope solutions for new markets as required
    • Manage official documentation requirements including shipping and customs handling
    • Administer ERP and Freight Rate Management Systems (DHL, SD and other carriers)
    • Work closely with the Head of Ecommerce to optimise inventory holdings
    • Manage supplier payments
    • Ensure effective dispatch of goods and warehouse transfers, overseeing rate management and tracking for different freight methods
    • Work closely with Customer Support to understand impact of any supply chain issues on customers
    • Maintain awareness of potential fraud within supply chain and flag inconsistencies
    • Manage barcode and SKU creation on multiple platforms, with the support of the Logistics & SCM Assistant

We're looking for:

    • Extensive Supply Chain experience, ideally in a direct-to-consumer ecommerce business
    • Expert user of Supply Chain Management and associated systems (we use Linnworks ERP, Tableau and Shopify)
    • Methodical with high levels of attention to detail
    • Strong analysis skills and competent to advanced user of Microsoft Excel and Google Sheets
    • Proactivity and mind for seeking ways to automate manual processes
    • Ability to multi-task and manage competing demands on time
    • Inventory demand forecasting experience desirable
    • Excellent written and verbal communication in English, other languages desirable

What we have to offer:

    • The chance to learn from an ambitious and super creative team, and enjoy the buzz of our fast-paced business
    • Office in the heart of Belgrade
    • Private medical insurance (Generali)
    • Self-development book requests for the Fnatic Library
    • Fnatic shop staff discount
About us:

Fnatic is a global esports entertainment brand headquartered in London, laser-focused on seeking out, levelling up and amplifying gamers and creators. Our history is unparalleled. Founded in 2004, we are the most successful esports brand of the last decade, winning more than 200 championships across 30 different games.

Today, driven by entertainment, Fnatic is the channel through which the most forward-thinking brands communicate with young people. We deliver industry-leading content, experiences and activations through offices and facilities in cities between Los Angeles and Tokyo. And a future even brighter.

We are forerunners in competitive mobile gaming, as the first Tier 1 esports team to launch a presence in India. We pioneered the intersection of street culture and esports with merch collaborations, and will continue to lead the industry in relation to quality of pro wear and fan apparel. Our pros and creators will generate more than 100m hours of entertainment content in 2020, showcasing our global partners to an audience of more than 15m fans across our social platforms. In addition, our 'Fnatic Gear' consumer products will continue to level up and amplify the gaming performance of users wherever they are sold.