Associate, Loan Servicing
Chevy Chase, MD
Operations Division – Lending Operations : Loan Servicing : Community Lending Loan Servicing /
Full Time /
On-site
COMPANY DESCRIPTION: Forbright is a nationwide full-service bank and commercial lender focused on helping to build a brighter future for our clients and the communities we serve. Forbright is committed to exceptional client service by providing seamless, innovative personal banking services to depositors and creative financing solutions to visionary middle market businesses and investors in healthcare, technology, financial services, real estate, and other industries.
COMPANY CULTURE: We are a dynamic, high energy, fun, and fast-paced organization that has an exciting growth trajectory, meaningful mission, and embedded responsible practices into our daily interactions. We offer our team members a culture of collaboration, inclusion, flexibility, recognition, and giving back. We look to hire individuals that are passionate about our mission, and who are motivated, customer and results-oriented, innovative, adaptable, and thoughtful.
COMPANY MISSION: We are a mission-driven institution. We operate a sound dynamic institution that is well capitalized, liquid, profitable and uses best practices to manage risk and assure compliance with laws and regulations. We use Forbright’s capital, capabilities, innovation, and expertise to help our clients succeed and contribute broadly to building a brighter future.
JOB SUMMARY: The Associate, Loan Servicing is responsible for acting as the primary servicer within Loan Operations to maintain a diverse portfolio of community commercial loans from closing to payoff.
DUTIES AND RESPONSIBILITIES:
-Serve as the Documentation Custodian
-Manage the Imaging and Imaging Review system and process
-Onboard loans into IBS and Portal Servicing Systems
-Interact with internal departments to forward loan documents and information
-Answer phones, screen, and direct calls to appropriate personnel
-Process daily loan payments and transactions
-Assist with GL balancing and research
-Perform system maintenance as needed
-Manage outgoing correspondence
-Perform other duties as assigned
QUALIFICATIONS:
-High School Diploma or GED required
-1-2 years of Loan Administration, Operations, and/or Servicing experience preferred
-Must be fully proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
-Must possess strong organizational skills and can prioritize responsibilities
-Must possess excellent oral and written communication skills
-Strong interpersonal skills and effective internal customer contact is required
-Strong sense of confidentiality and discretion
-Ability to interact with all levels of internal and external personnel in a mature, professional manner
-Outstanding problem-solving, and time management skills
-Strong sense of teamwork, including willingness to help when there is a need
The pay range for this position is below. The specific rate will depend on the successful candidate’s qualifications and prior experience. $60,000 (entry level qualifications) to $65,000 (highly experienced).
POSITION REQUIREMENTS: We are committed to creating an inclusive workplace where all employees are capable of performing their job position. Work is primarily conducted in an office setting while certain positions may allow for remote work through the use of technology at management discretion. The functions described below are representative of those to successfully perform duties of this job. Reasonable accommodations may be made to enable employees to perform the essential functions. While performing duties of this job, the employee may be regularly required for extended periods of time to:
• Remain in a stationary position
• Use hands and fingers
• Utilize a computer monitor with visual acuity
• Operate technology or other office machinery such as printers, scanners, etc.
• Communicate clearly verbally and/or in writing with others
ADDITIONAL DUTIES: For Forbright Bank to remain efficient and nimble as a growing organization, team members are expected to exhibit a high level of flexibility regarding any duties that may be situationally assigned outside of this job description.
PERKS/BENEFITS:
• Comprehensive health, dental, and vision plans
• 4 weeks PTO
• 401k + company match
• Metro SmartTrip benefits ($50/mo)
• Remote or hybrid work schedules for most positions
• Bonuses for purchasing solar panels, electric vehicles, biking to work, etc.
• Paid subscriptions to Veterans Compost, Imperfect Foods, and more!
• Best Workplaces for Commuters 2023 & 2024 winner
• The Washington Post Top Workplaces 2023 & 2024 winner
• American Banker Best Banks to Work For 2023 winner
It is the policy of Forbright Bank to provide equal employment opportunities to all qualified individuals and to administer all aspects and conditions of pre-employment and employment without regard to protected characteristics.
Employment with Forbright Bank is at-will, which means that either you or the Company may terminate the relationship at any time.
