Implementation and Readiness Consultant
Macclesfield
Professional Services /
Salary/Employee: Full Time /
Hybrid
Fourth is the world’s largest and fastest-growing global leader of end-to-end restaurant and hospitality management technology solutions. We pride ourselves on delivering a world-class SaaS experience for our clients by building long term partnerships starting from the first phone call. We know our recipe for success at Fourth is our amazing team... and that starts with hiring the right people!
Interested in joining our smart, fun, and talented team?
You will be an enthusiastic and motivated individual with prior experience of working with large sets of sometimes sensitive data, configuring and integrating systems.
You will work within Fourth's Professional Services division alongside the Project Management, Implementation and Customer Success teams to ensure seamless onboarding and exceptional customer experience for Fourth’s customers.
The role . . .
- Consult with customers and internal teams to suggest optimal design of Fourth Solutions that best meets business needs, including recommended configuration and interfaces.
- Accelerate solution configuration as part of the initial implementation to set Customer and Fourth up for success in the project.
- Deliver third party Integrations for solutions, both as part of the ‘Data’ phase of an implementation and for live customers ensuring continued success and customer retention.
- Guiding the customer in initial stages of change management for their business to ensure success of Fourth’s solutions and optimum ROI to the business.
- Create and maintain a library of internal documentation to support best practice implementation.
- Extreme Customer Satisfaction and Company advocate as the initial point of contact for the customer with implementation at Fourth
The ideal candidate . . .
- Experience of examining complex requirements and solving problems through creative technical solutions.
- Comfortable to work both as part of a team and without oversight while always maintaining accountability.
- Fluent in oral and written English; additional language skills will be an advantage.
- Presentation and meeting facilitation skills.
- Focused and consistent with great attention to detail.
- Creative, engaged, open and always honest.
Benefits
🏖 Holidays. We all need to rest so you get 25 basic holidays with the option to grow up to 30 with service + your birthday off + bank holidays!
⌚️ ️Flexible working! Use our flexible working hours and hybrid working environments to manage it.
🧘♀️ Wellness activities and a lot of pampering included. On top of that, you can add gym subscription discounts.
💻 Laptop and equipment.
🏥 Healthcare expense claim tools!
📔 Like in life, at work we also want you to grow with certifications.
🎉 Annual meet ups!
👥 Enhanced parenting scheme!
🚲 Cycle to work scheme and season ticket loan provided.
🏦 Pension and life insurance? Several, for you to choose what looks convenient.
💷 On demand pay tools for you to be able to access salary even before the end of the month!
Our Story
In July 2019 Fourth joined forces with HotSchedules to become the global leader in end-to-end restaurant and hospitality management technology solutions. Together, the merged company now represents the world’s largest and only provider of end-to-end restaurant and hospitality management solutions for customers across the globe and of all sizes—from a single location or franchisee restaurant to a global restaurant or hotel chain. The combined company’s complete software-as-service (SaaS) solution suite including scheduling, time & attendance, applicant tracking, training, inventory management / procurement, HR / benefits and payroll services now serves customers in 120,000 locations worldwide and is supported by a dedicated, unified team across offices in the US, UK, Bulgaria, China, Australia, and UAE.
Fourth is an Equal Opportunity Employer
All qualified applicants will receive consideration without discrimination because of sex, gender identity, gender expression, sexual orientation, marital status, race, color, age, national origin, military status, religion, or disability or any other legally protected status.
