Billing Analyst
Macclesfield
Finance & Accounting – Accounting /
Salary/Employee: Full Time /
Hybrid
Fourth is the world’s largest and fastest-growing global leader of end-to-end restaurant and hospitality management technology solutions. We pride ourselves on delivering a world-class SaaS experience for our clients by building long term partnerships starting from the first phone call. We know our recipe for success at Fourth is our amazing team... and that starts with hiring the right people!
Interested in joining our smart, fun, and talented team?
The Billing Analyst is responsible for accurate and timely customer invoicing, regular maintenance of billing accounts and for the general integrity of customer and subscription data in our systems. This position supports Sales, Customer Success and Collections by handling billing requirements and reconciliations on accounts.
The role . . .
- Understands how billing system works and how data flows between CRM and ERP systems.
- Communicates with internal and external clients to resolve billing questions. Builds and maintains positive customer relations.
- Seamlessly manages all recurring billing. Reconciles and analyses monthly billing variance.
- Credit memo creation – Post approval.
- Contributes to the team's mission to improve data flows, optimises processes, and ensures accounting output is accurate.
- Strong team ethos – We support one another to achieve a common goal.
- Required to support ad hoc projects as assigned.
The ideal candidate . . .
- 5+ years of recent, relevant experience with invoicing and billing controls, preferably in a SaaS environment.
- Significant experience with NetSuite (or similar ERP system) and Salesforce. Experience with Zone Billing is a plus.
- Experience in dealing with external customers, over the phone/email. Must be comfortable with contacting external clients for dispute resolution and have a sense of urgency for addressing internal and external customers’ needs.
- Able to document and understand processes and system mapping / interface.
- Excel skills (XLookup, sum-ifs, countif, pivot table, etc.) to be able to create and manipulate reports and dashboards.
- Meticulous attention to detail and excellent oral and written communication skills
- Strong time management skills with ability to juggle simultaneous projects and deadlines.
Benefits
🏖 Holidays. We all need to rest so you get 25 basic holidays with the option to grow up to 30 with service + your birthday off + bank holidays!
⌚️ ️Flexible working! Use our flexible working hours and hybrid working environments to manage it.
🧘♀️ Wellness activities and a lot of pampering included. On top of that, you can add gym subscription discounts.
💻 Laptop and equipment.
🏥 Healthcare expense claim tools!
📔 Like in life, at work we also want you to grow with certifications.
🎉 Annual meet ups!
👥 Enhanced parenting scheme!
🚲 Cycle to work scheme and season ticket loan provided.
🏦 Pension and life insurance? Several, for you to choose what looks convenient.
💷 On demand pay tools for you to be able to access salary even before the end of the month!
Our Story
In July 2019 Fourth joined forces with HotSchedules to become the global leader in end-to-end restaurant and hospitality management technology solutions. Together, the merged company now represents the world’s largest and only provider of end-to-end restaurant and hospitality management solutions for customers across the globe and of all sizes—from a single location or franchisee restaurant to a global restaurant or hotel chain. The combined company’s complete software-as-service (SaaS) solution suite including scheduling, time & attendance, applicant tracking, training, inventory management / procurement, HR / benefits and payroll services now serves customers in 120,000 locations worldwide and is supported by a dedicated, unified team across offices in the US, UK, Bulgaria, China, Australia, and UAE.
Fourth is an Equal Opportunity Employer
All qualified applicants will receive consideration without discrimination because of sex, gender identity, gender expression, sexual orientation, marital status, race, color, age, national origin, military status, religion, or disability or any other legally protected status.
